Customer Service Apprenticeship
MONMORE CONFECTIONARY (MIDLANDS) LTD
BILSTON (WV14 0PR)
Closes in 22 days (Sunday 1 June 2025 at 11:59pm)
Posted on 8 May 2025
Contents
Summary
Monmore Confectionery has an exciting new opportunity for someone driven and looking to develop in the customer service field.
- Wage
-
£16,881.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday, 8.00am - 5.00pm, with some Saturday work.
30 Minute lunch break.
42 hours 30 minutes a week
- Start date
-
Monday 2 June 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Deal with enquiries
- Answering phone calls
- General admin duties
- Taking orders
- Escalating customer problems
- Other general duties
Where you'll work
Unit 7, Phoenix Industrial Estate,
Loxdale Street
BILSTON
WV14 0PR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
STAFF SELECT LTD
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
During your training you will be visited by your designated coach in the workplace every 4-6 weeks.
Requirements
Desirable qualifications
GCSE in:
Maths & English (grade 4/C)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Team working
- Initiative
- Patience
About this company
Established in 1989, our journey began in Monmore Green, inspiring our name and passion for quality confectionery. Originally focusing on bulk and pick-and-mix sweets, our dedication to excellence soon outgrew our humble beginnings. In our pursuit of innovation, we relocated to a spacious warehouse on Oxford Street, Bilston, West Midlands. We introduced a multi-head vertical bagging machine to launch our pre-packed sharing bag range. Sustained by its success and driven by our commitment to meeting demand, we expanded further, acquiring a 20,000 sq ft premises on Loxdale Street, Bilston.
https://www.monmoreconfectionery.co.uk/about-us (opens in new tab)
After this apprenticeship
Potential full time employment with the company.
Ask a question
The contact for this apprenticeship is:
STAFF SELECT LTD
Ryan Whitehouse
ryan.whitehouse@novatraining.co.uk
The reference code for this apprenticeship is VAC1000319501.
Apply now
Closes in 22 days (Sunday 1 June 2025 at 11:59pm)
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