Apprentice Travel Consultant
VILLAIR TRAVEL
ASHBY DE LA ZOUCH (LE65 2FH)
Closes in 14 days (Friday 23 May 2025 at 11:59pm)
Posted on 8 May 2025
Contents
Summary
Are you vibrant & enthusiastic, love to travel, enjoy helping others, and have a flair for IT? Villair Travel, a dynamic, independent travel agency, has the perfect opportunity! We're seeking a motivated apprentice to join our growing team, gain hands-on experience, and build a career in the travel industry within a supportive & exciting environment
- Wage
-
£13,741 to £22,222.20, depending on your age
National Minimum Wage
Check minimum wage rates (opens in new tab)
The pay may be negotiated and may rise after a probation period has been successfully completed. https://www.gov.uk/national-minimum-wage-rates
- Training course
- Travel consultant (level 3)
- Hours
-
Working days a week; Monday - Saturday.
35 hours a week.
35 hours a week
- Start date
-
Monday 2 June 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Assisting customers with booking holidays, flights, hotels, and travel packages
- Providing excellent customer service and advice to ensure client satisfaction
- Developing a deep understanding of different travel destinations and products
- Using IT systems to manage bookings, customer profiles, and itineraries
- Helping clients choose the best travel options based on their needs and preferences
- Keeping up to date with travel trends, offers, and industry news
Where you'll work
1 BATH STREET
ASHBY DE LA ZOUCH
LE65 2FH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
A S TRAINING (INTERNATIONAL) LIMITED
Your training course
Travel consultant (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
- Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
- Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
- Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
- Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
- Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
- Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
- Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
- Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
- Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
- Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
- Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
- Sustainability: Adapt working practices to minimise the negative effect on the environment
Your training plan
- This apprenticeship forms part of a formal qualification, on successful completion, you will achieve a Level 3 Travel Consultant qualification that will be added to your digital achievement record
- Working with our chosen training provider, you will be assigned a specialist Travel Assessor who will be working closely with you throughout your apprenticeship to ensure you have a robust, enjoyable, and enriching journey
- Training will be carried out online / face-to-face, both individually and as part of a classroom, to ensure you have an enhanced experience
- You will be assigned 6 hours a week in the workplace to spend towards your qualification with full support from your manager and assessor
- Learning first-hand from training specialists and peers, you can become a fully-fledged Travel Consultant
Requirements
Desirable qualifications
GCSE in:
Maths and English (grade C/4)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Team working
- Geography
About this company
With nearly 40 years of experience, Villair is a trusted, independent travel agency known for creating bespoke holidays for clients celebrating life’s special moments. Our expert team offers personalised service, in-depth travel knowledge, and strong relationships with top tour operators. We pride ourselves on attention to detail, outstanding customer care, and a loyal base of repeat clients.
After this apprenticeship
On successful completion of the Travel Consultant Level 3 apprenticeship, you may be offered the opportunity to complete a further qualification that will enhance your skill set. The next steps will be discussed in your 1-2-1's.
Ask a question
The contact for this apprenticeship is:
A S TRAINING (INTERNATIONAL) LIMITED
A S Training
info@as-training.co.uk
The reference code for this apprenticeship is VAC1000319462.
Apply now
Closes in 14 days (Friday 23 May 2025 at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.