Business Development Specialist Apprentice
TELSOLUTIONS LTD
Essex (CM19 5QE)
Closes in 30 days (Sunday 8 June 2025 at 11:59pm)
Posted on 8 May 2025
Contents
Summary
Telsolutions are seeking an enthusiastic entrant to join our business and to fulfil a Business Development Specialist to support two developing roles at Telsolutions.
- Wage
-
£26,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 09:00 - 17:00.
36 hours a week
- Start date
-
Monday 23 June 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The two roles you will be supporting in and the duties they include but are not limited to;
1. Customer support specialist. In this role the candidate will analyse the customer base and usage of Telsolutions clients on a monthly basis. The role is to support further service development and strategies including directly support and management of customers and supporting sales efforts to increase commercial growth.
2. Partner service management. The secondary role is to manage all projects developing services that relate to Telsolutions partners. Our partners provide Artificial Intelligence technologies & Payment technologies. New projects are required on an adhoc basis.
To also support all existing services provided to customers.
Provide support for our worldwide customer base and manage simultaneous customer project requests in a highly demanding environment.
- Develop and maintain excellent relationships with our customers and partners and help improve and maintain the highest level of customer satisfaction.
- Logging and managing projects and issues using appropriate management tools (Salesforce). Proactively working the support ticket queue (Salesforce) and managing customer expectations on resolution time.
- Promptly escalate unresolved issues to appropriate internal teams. Provide impeccable follow-up with customer issues and status in a timely manner and set expectations.
- Work closely with the development team to help resolve the product bugs and deliver solutions in a timely fashion.
- Proactively identify issues and take mitigation steps before they become “noticed” by customers.
- Responsible for troubleshooting hardware and software technical issues.
- Deliver positive communications to our internal and external customers.
- Offer additional tips, best practices, and solutions, related to services & whenever possible help customers & Telsolutions maintain solid relationships.
- Maintain a state-of-the-art subject matter expertise on existing and planned technologies, including related products and services.
- Feeding back all suggestions for improvement and market research to management.
- Ensuring management are aware with all competitive activities within accounts and preventing account loss.
- Contributing to the marketing program and plans. Using your event skills to either organize or management all company events or service promotion activities.
- Attending Telsolutions events and roadshows. Assisting with sales and discussing Telsolutions services in detail.
- Use Visio or comparative products to help the business and its clients design and develop services that are logged for future reference.
All materials produced are commercially sensitive, confidential and the property of the company.
Progressing to;
- Support and supervise assigned members of staff that will work on projects for customers.
- Support and direct management toward ideas, strategies, concepts, and developments where the business can become more commercial successful and help customers.
Where you'll work
89 Greenway Business Park
Roydon Road
Harlow
Essex
CM19 5QE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
HARLOW COLLEGE
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Business Administrator Level 3 Apprenticeship Standard.
This will include:
City & Guilds combined knowledge and competency-based qualification, Personal Learning and Thinking Skills.
The program is based on end point assessment, with delivery and location of training to be confirmed.
https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0
Requirements
Essential qualifications
GCSE in:
- English (grade Grade 4/C or equivalent)
- ICT (grade Grade 4/C or equivalent)
- Maths (grade Grade 4/C or equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Self Motivated/Enthusiastic
- Good Time Keeping
- Professional Attitude
Other requirements
Other requirements for the role; -Coding and HTML skills and experience that can be demonstrated. -Impeccable follow-through and commitment to quality customer service. -Comfortable in a fast-paced, ever-changing environment. -Strong oral, written, and interpersonal communication skills. -Proven customer service skills with attention to detail. -Basic IT literacy -Basic competency with Microsoft Office 2010 or later -Basic knowledge of Microsoft Windows 10 or greater -Basic HTML and HTML 5 scripting -Basic understanding of JavaScript -Basic understanding of XML scripting -Intermediate knowledge of Telsolutions Contact Portal platform -Basic Salesforce.com knowledge -Basic Understand of Chatbot technology Full/clean driving license as you should be prepared to travel to client sites on occasion.
About this company
Telsolutions provide customer contact technology & services specifically developed for income recovery and customer engagement applications. Our unique strategies and communication services are designed to simplify business process and increase outcomes. Telsolutions industry experience is second to none for proactive services, with client support and guidance that reduces operational costs and improves income rates. We demonstrate business efficiency gains and savings directly through clear success measurement and continual technology enhancements reviews. Telsolutions are the recognised leader for developing cost effective AI services specifically designed local government and the private finance sector.
After this apprenticeship
This role may evolve to full management of staff over time.
Ask a question
The contact for this apprenticeship is:
HARLOW COLLEGE
Kellie Tighe
ktighe@harlow-college.ac.uk
07377125961
The reference code for this apprenticeship is VAC1000319446.
Apply now
Closes in 30 days (Sunday 8 June 2025 at 11:59pm)
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