Business Admin Apprentice

Summary

Provide reception service to patients and visitors to the Practice, assisting and directing them in accessing the most appropriate appointment, service or healthcare professional in a courteous, efficient and effective way.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Working hours will be Monday to Friday between the hours of 8:00am and 8:00pm, allocated into four shifts of 7.5 hours and one shift of 7 hours. You will also be required to cover duties for surgeries including occasional Saturday’s, on a rota basis.

37 hours a week

Start date

Monday 26 May 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Provision of Reception Service

Provide a helpful, welcoming, efficient and discrete telephone response to all queries and requests for assistance from patients and other visitors
Advise patients of relevant charges for non-NHS services, accept payment and issue receipts for same
Accept written requests for repeat prescriptions and process such requests in accordance with Practice procedures
Accept samples for dispatch to local laboratory ensuring that they are correctly labelled and are safely and correctly stored until collection/ dispatch
Retrieve and assist in the production of pathology test requests for phlebotomy

Operation of the Practice Telephone System

Ensure that telephone system is operational at the beginning of each day
Respond promptly to, receive and make telephone calls as required, promoting a positive first impression of the Practice
Handle requests for home visits, noting time received and including all relevant information, where necessary referring to the priority doctor
Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery of information received on behalf of a member of clinical or managerial staff

Operation of the Practice Appointment System

Efficiently operate appointment systems
Process requests for immediate and future appointments from patients by telephone and in person ensuring sufficient information is recorded to retrieve the correct medical record

Admin Tasks

Alongside telephony reception duties, the post-holder, may be asked to contribute to any of the following:

Perform routine administrative duties as required, e.g. filing, photocopying, ordering and maintaining stationery stocks, opening incoming correspondence and posting Practice correspondence etc.
Produce standard patient letters/emails as per requests from clinical staff
maintaining patients records, undertaking practice audits or complying with its contractual requirements

Where you'll work

ATTWOOD GREEN HEALTH CENTRE
30 BATH ROW
BIRMINGHAM
B15 1LZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HALESOWEN COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The succesful apprentice will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks.

In addition, they will attend an online lesson one day per month.

Requirements

Essential qualifications

GCSE in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working

About this company

Bath Row Medical Practice is currently a group of 3 GP Partners, 10 Salaried GP’s, 3 nurses and a Clinical Pharmacist who, together with an administrative and management support team, aim to provide NHS Primary Health Care Services for patients registered with the Practice.

After this apprenticeship

There is potentially a permanent position available for the succesful applicant, on completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

HALESOWEN COLLEGE

Deborah Maley

dmaley@halesowen.ac.uk

01216027657

The reference code for this apprenticeship is VAC1000319439.

Apply now

Closes in 13 days (Friday 23 May 2025 at 11:59pm)

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