Data, Digital & Innovation Apprentice

Summary

Are you passionate about technology and eager to build a rewarding career in IT? Citizens Advice is looking for a motivated and enthusiastic individual to join our team as an ICT Apprentice. This is a fantastic opportunity to gain hands-on experience.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Information communications technician (level 3)

Hours

Monday to Friday, times to be confirmed.

35 hours a week

Start date

Tuesday 8 July 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As our Data, Digital & Innovation Officer you’ll help support the management of our cloud-based platforms and help to create a culture driven by data and excited by the opportunity to improve continuously.

You will provide IT support to colleagues via remote service desk or in a face-to-face capacity, helping set up systems, user accounts and resolve issues.

You will help support our data and digital strategies in delivering more efficient services to clients, ensuring value for money delivery.

Where appropriate, you may be required to contribute to the wider goals of the Innovation Team, supporting these colleagues to achieve their objectives.

Where you'll work

9 GREAT ANCOATS STREET
MANCHESTER
M4 5AD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NOWSKILLS LIMITED

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Information Communications Technician Level 3 Apprenticeship Standard:

Apprenticeships include time away from working for specialist training
You’ll study to gain professional knowledge and skills

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Problem solving skills
Team working
Initiative
Innovative

Other requirements

Experience of using and developing Google Workspace tools. Ability to use digital tools and technology to improve business performance and client services. Familiarity with Python or other scripting languages is desirable but can be developed in role.

About this company

Citizens Advice has proudly served the people of Greater Manchester for more than 75 years – and as the city region embarks on one of the most exciting periods in its history, we have been making sure we are ready to work with the new regional authority to support those living in its communities long into the future.

https://www.citizensadvicegm.org.uk/ (opens in new tab)

Company benefits

- 30 days’ annual leave plus bank holiday - 3% employer pension contribution - Employee assistance scheme - Perks and savings scheme - Mental health and wider wellbeing support - Learning, development and growth opportunities

After this apprenticeship

The successful candidate may be offered full-time employment.

Ask a question

The contact for this apprenticeship is: