Apprentice Administrator

MORETON CROSS GROUP PRACTICE PASTURE ROAD HEALTH CENTRE

WIRRAL MERSEYSIDE (CH46 8SA)

Closes in 15 days (Friday 23 May 2025 at 11:59pm)

Posted on 8 May 2025

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Summary

This is an exciting opportunity to achieve a Customer Service Apprenticeship qualification whilst working within a busy GP Surgery in Wirral, Merseyside.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday, 9.00am - 5.30pm Tuesday - day off Wednesday, 9.00am - 6.30pm, Thursday, 9.00am - 6.30pm, Friday, 11.30am - 6.00pm. (30 minute lunch break - 15 minute break am and pm)

30 hours a week

Start date

Monday 16 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties include:

  • Dealing with patients face to face and via the telephone
  • Booking appointments for patients and dealing with a variety of
    enquiries
  • General administrative duties to include various data checking
    routines
  • Use of clinical system to record patient data
  • Extensive use of Microsoft Word/Excel to record and maintain various databases
  • Ensuring confidentiality is maintained at all times
  • working as part of a team, as well as being able to work independently

Where you'll work

PASTURE ROAD
MORETON
WIRRAL MERSEYSIDE
CH46 8SA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WIRRAL METROPOLITAN COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Team working
  • Initiative
  • Empathy
  • Personal Motivation
  • Willingness to learn

Other requirements

Must have an interest of working within a Health Care setting and be able to work confidentially. Confident when dealing with the general public.

About this company

Moreton Cross Group Practice is a busy GP Surgery in Wirral, Merseyside.

http://www.moretongrouppractice.co.uk (opens in new tab)

After this apprenticeship

  • The opportunity to work as part of a great team, looking to make a
    permanent member of a forward thinking Practice

Ask a question

The contact for this apprenticeship is:

WIRRAL METROPOLITAN COLLEGE

The reference code for this apprenticeship is VAC1000319435.

Apply now

Closes in 15 days (Friday 23 May 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.