Travel Consultant Apprentice
CUMBRIA TRAVEL LTD
Whitehaven (CA28 7LE)
Closes on Saturday 28 June 2025
Posted on 8 May 2025
Contents
Summary
An award-winning independent travel agent is looking for a motivated individual to join our team. Looking for a motivated, self-disciplined individual who has a passion for travel. Your main role will be assisting other members of staff as required and to learn about all aspects of the retail travel industry.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Travel consultant (level 3)
- Hours
-
You are applying to work at either Whitehaven or Workington branch.
Monday - Friday 9.00am - 5.00pm and Saturday 10.00am - 3.00pm.
Days off given each month, this will be discussed at interview.
37 hours 30 minutes a week
- Start date
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Monday 4 August 2025
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Your main role, to begin with, will be assisting other members of staff as required and to learn about all aspects of the retail travel industry. Your duties will include:
- Telephone Skills
- Travel related administration
- Branch standards including window and brochures displays
- Social Media
- Delivering 5 star Customer Service
- Advising customers on their holiday arrangements, taking payments and issuing tickets
- Selling travel and related products to customers
Where you'll work
69
King Street
Whitehaven
CA28 7LE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
ROCHDALE TRAINING ASSOCIATION LIMITED
Your training course
Travel consultant (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
- Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
- Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
- Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
- Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
- Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
- Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
- Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
- Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
- Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
- Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
- Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
- Sustainability: Adapt working practices to minimise the negative effect on the environment
Your training plan
Level 3 Travel Consultant Standard.
The apprenticeship programme will consist of:
- A fully embedded induction programme delivered by the employer and Training Station
- Allocation of an Training Station coach / mentor who will visit you in the workplace on a regular basis
- Off-the-job education, training and online learning, provided by Training Station at one of our training centres or at employer’s premises
- On the job training delivered by the employer
- Quarterly formal progress review meetings with the Training Station coach / mentor and employer
The Apprenticeship structure:
The apprenticeship standard has two parts:
- The Learning Journey - this incorporates the skills, knowledge and behaviours that are essential to the role, employer and industry. It covers the coaching and mentoring elements of the programme, delivery of the functional skills if required and, where necessary, any additional support to the apprentice. Specific technical knowledge and skills training is provided by the employer. During the learning journey, apprentices will produce a portfolio of evidence to demonstrate they have developed the skills, knowledge and behaviours needed for the role and this portfolio will support the end-point assessment
- The training and development delivered by the employer and Training Station will ensure the apprentice has developed the skills, knowledge and behaviours to be able to complete their end-point assessment
- The End-Point Assessment - this takes place at the end of the programme and consists of 1- 4 of the following (depending on the standard):
- Professional Discussion
- Observation
- Portfolio of evidence
- Written exam
- Multiple choice test
- Research project
- Knowledge Test
- Work-based project
- Presentation
- Employer reference
- Practical test
- Apprentice showcase
- Competency-based interview
- Quality assessment
- Short answer question and scenario test
- Interview
Functional Skills - This part of the programme provides those apprentices who have not achieved GCSEs in English and Maths the opportunity to gain a qualification in English, Mathematics and ICT. Those candidates that have achieved GCSEs in these subjects may be exempt from taking functional skills.
Requirements
Essential qualifications
GCSE or equivalent in:
Maths and English (grade Grade 4 or above)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Team working
- Initiative
- Patience
- Organised
- Friendly
- Enthusiastic
- desire to learn
Other requirements
The ideal candidate will have a passion for the travel and customer service industry. You will be working in a fast paced office with an experienced team, selling holidays and travel related products and services. You will learn all aspects of the travel industry and administration to enable you to deliver 5 star customer experience.
About this company
Cumbria Travel first opened its doors in January 2015 in Whitehaven and we have never looked back. We have far exceeded what we initially set out to achieve and have a highly knowledgeable team with a huge amount of combined experience in the travel industry. We pride ourselves on our unbiased advice, and finding our customers the holiday that fits them best. We look forward to continuing to make so many travel dreams a reality. Dream. Explore. Discover.
After this apprenticeship
On successful completion of the Travel Consultant Standard at Level 3, you may then become a valued member of our travel team.
Ask a question
The contact for this apprenticeship is:
CUMBRIA TRAVEL LTD
Katie Murray
Katie.Murray@cumbriatravel.co.uk
01946 693777
The reference code for this apprenticeship is VAC1000319399.
Apply now
Closes on Saturday 28 June 2025
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