Chartered Manager - Client Service Executive Apprentice – Find an apprenticeship

Summary

An exciting opportunity has opened up within the UK Client Service Team, part of our wider Operations department. The Client Service Executive (CSE) is accountable for achieving high levels of client satisfaction through strong process management skills, flawless planning and execution, and proactive communication.

Wage

£18,000 a year

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Planned salary increase: Year 1 - £18,000 Year 2 - £21,000 Year 3 - £23,000

Training course

Chartered manager (degree) (level 6)

Hours

Monday - Friday, 9.00am - 5.30pm.

37 hours 30 minutes a week

Start date

Monday 15 September 2025

Duration

4 years

Positions available

3

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main Role Responsibilities:

Delivering and managing excellent client service to maintain high levels of client satisfaction
Updating and delivering databases and reports to clients within agreed deadlines, which will include co-ordination and collaboration with wider CIRCANA teams
Performing quality control checks to ensure high quality and accuracy of client deliverables
Build strong relationships with clients by engaging frequently via email and arranged meetings to be their initial point of contact for all queries
Building wider product and industry knowledge to support colleagues and deliver the best possible client service
Networking and engaging with other CIRCANA teams to build strong client-focused relationships
Informing and contributing to internal client solution review meetings

Where you'll work

Maxis 1, Western Road, Bracknell
RG12 1RT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE UNIVERSITY OF WEST LONDON

Your training course

Chartered manager (degree) (level 6)

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What you'll learn

Course contents

Support the development of organisational strategies and plans. Develop and deliver operational plans; being able to set targets and KPIs, manage resources, and monitor and measure outcomes to establish operational effectiveness, efficiencies and excellence. Produce reports that clearly present information and data, using a range of interpretation and analytical processes. Gain wide support to deliver successful outcomes
Plan, organise and manage resources in order to achieve organisational goals. Identify key outcomes, develop and implement plans and monitor progress, and provide reports as required. Proactively identify risk and create plans for their mitigation. Able to initiate, lead and drive change within the organisation, identifying barriers/challenges and how to overcome them. Ability to use widely recognised project management tools
Managing budgets, controlling expenditure and production of financial reports
Use of customer insight and analysis of data to determine and drive customer service outcomes and improve customer relationships. Creative approaches to developing solutions to meet customer need
Able to identify service/organisational improvements and opportunities for innovation and growth, using qualitative and quantitative analysis of information and data and benchmarking against others
Communicate clearly, effectively and regularly using oral, written and digital channels and platforms. Use active listening and open questioning to structure conversations and discussions, and able to challenge when appropriate. Manage and chair meetings and clearly present actions and outcomes. Ability to apply influencing and persuading skills, to the dynamics and politics of personal interactions
Able to articulate organisational purpose and values. Support the creation of an inclusive, high performance work culture. Enable others to achieve by developing and supporting them through coaching and mentoring
Able to build teams, empower and motivate others to improve performance or achieve outcomes. Able to delegate to others, provide clear guidance and monitor progress. Ability to set goals and accountabilities
Able to build rapport and trust, develop networks and maintain relationships with people from a range of cultures, backgrounds and levels. Able to contribute within a team environment. Effectively influence and negotiate, being able to have challenging conversations and give constructive feedback. Work collaboratively with internal and external customers and suppliers
Able to reflect on own performance, identifying and acting on learning and development needs. Ability to understand impact on others. Can manage stress and personal well-being, and confident in knowing core values and drivers
Able to create personal development plan, and use widely recognised tools and techniques to ensure the management of time and pressure effectively, and prioritisation and strategic alignment of activities
Use evidence-based tools and ethical approaches to undertake problem solving and critical analysis, synthesis and evaluation to support decision making

Your training plan

Qualification:

Chartered Manager Business Degree B.A Hons

Training:

Training will be held one day a week every Fridays at Ealing Campus

Location:

The University of West London (UWL) is based in Ealing, the closest underground/rail stations are Ealing Broadway or South Ealing
You will work four days a week at Circana, whether that’s in our state-of-the-art office in Bracknell, on site with our clients or at home

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade Grade A*-C / 9-4)
Maths (grade Grade A*-C / 9-4)

A Level or equivalent in:

any subject (grade B,B,C (112 + UCAS points))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Non judgemental
Interpersonal skills
Project management skills

About this company

Circana is a leading provider of big data, predictive analytics and forward-looking insights that help FMCG, healthcare, retailers and media companies to grow their businesses. With the largest collection of purchase, media, social, causal and loyalty data, all integrated on an on-demand cloud-based technology platform, Circana guides its clients around the world in their quests to remain relevant, capture market share, connect with consumers and deliver market leading growth. Here at Circana, we focus on outcomes rather than an outdated, one-size-fits-all notion of work, to give each of us the flexibility we need to have fun and balance our overall wellbeing. Through constructive and helpful feedback, we are empowered to take risks, challenge ourselves, reach unprecedented heights and achieve great personal growth.

https://www.circana.com (opens in new tab)

After this apprenticeship

The successful candidates will, on successful completion of the apprenticeship, move into a permanent, full time role at Circana and will work with their line manager to identify the career path that they would like to take, this could be in a commercial, analytics, technical or service role.

Ask a question

The contact for this apprenticeship is:

THE UNIVERSITY OF WEST LONDON

Apprenticeships@uwl.ac.uk

The reference code for this apprenticeship is VAC1000319327.

Apply now

Closes on Friday 13 June 2025

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Chartered Manager - Client Service Executive Apprentice

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