Sales Administration Apprentice

Summary

Are you looking to join a supportive team & gain administration experience, for an office based career? Our telesales & customer service team enjoy free food, have an active social calendar & always go out of their way to help each other. We will commit to helping you progress & supporting you to achieve a permanent role after your apprenticeship.

Wage

£18,345.60 a year

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The joining salary will increase on completion of your probation period (6 months) to £20,966.40 per annum and on completion of the Apprenticeship you're salary will increase again to a minimum of £26,208 per annum in a permanent position at Creed.

Training course

Business administrator (level 3)

Hours

Monday - Friday, 8.30am - 5.00pm with a 30 minute unpaid break for lunch. Additional hours may be available on a Sunday

40 hours a week

Start date

Monday 16 June 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Be part of a friendly, helpful, and inclusive team that puts customers first
Share ideas to help the team work better and make the company a great place to work
Always act professionally and give great service to both customers and colleagues
Help create and send regular reports showing how we are doing with key customers
Keep our systems and records up to date with the right information
Make sure reports are sent to customers on time and are accurate
Help manage updates to prices from suppliers and for customers
Support with reviewing and updating prices every few months
Look for ways we can improve how we do things
Help the sales team when new customers join, especially with product and pricing details
Support the team with daily tasks and share useful customer or sales information when needed

Where you'll work

Creed Foodservice
Manners Industrial Estate
Manners Avenue
Ilkeston
DE7 8EF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DERBY BUSINESS COLLEGE LIMITED

Your training course

Business administrator (level 3)

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What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will complete the Level 3 Business Administration Apprenticeship Standard and receive full training on the job to ensure that you're the most suitable candidate for a permanent role as a Sales Support Executive at Creed Foodservice by the end of your Apprenticeship Programme.

This will include learning about:

Each department across the business
Reporting systems
Telephone Systems
Order systems
A day out with a Business Development Manager
Coaching and Mentoring

You will learn the company, its goals and activities and how your role supports Creed to achieve its objectives, and develop skills to be able to communicate effectively with different people at all levels in the company.

More training information

The training provider will be DBC training
You will have a dedicated learning coach, who will meet with you a minimum of monthly on-site or remotely via video call, to share learning
Your manager will provide opportunities to implement learning on the job and allocate time for you to complete assignments set by your tutor in your working hours
Ongoing adhoc support will be provided by your tutor, manager and colleagues

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Presentation skills

Other requirements

You will need to commute to our Ilkeston Depot from Monday to Friday & be at your desk ready to start work at 8.30am. You will develop IT Skills including Microsoft excel, learn sales support processes including reporting, price reviews & other administration, including accurate record keeping, email correspondence & using a variety of systems.

About this company

Creed is a family business established in 1972 which is ambitious with its growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh range to caterers across the country from our bases in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our role in supporting our local community. We are dedicated to creating a great place to work and have been recognised as a "Sunday Times Top 100" Company.

Company benefits

Bonus & Incentives available from day 1 and other benefits including 33 Days annual leave; Staff discount; Online Discounts Package & more.

After this apprenticeship

After completion of your Apprenticeship, you could step into a permanent Sales Support Executive position, earning £26,208.00 per annum
Further down the line, you could progress to a sales support supervisor, telesales, account management or team leadership role

Ask a question

The contact for this apprenticeship is:

CREED FOODSERVICE LIMITED

Immie Collins

immiecollins@creedfoodservice.co.uk

07523684421

The reference code for this apprenticeship is VAC1000319317.

Apply now

Closes on Monday 9 June 2025

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