Customer Care Apprentice

CLICK DEALER LIMITED

STOKE-ON-TRENT (ST4 2RW)

Closes in 16 days (Sunday 25 May 2025 at 11:59pm)

Posted on 7 May 2025

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Summary

Kick-start your career in the exciting motor industry with Click Dealer! This apprenticeship offers a fantastic opportunity to develop crucial customer care and administrative skills within a supportive and award-winning tech-focused company. This could lead to a permanent position for the right person.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 09:00-17:00.

35 hours a week

Start date

Monday 9 June 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Assisting with admin tasks and data entry utilising Microsoft Office and other programmes
  • Answering overflow calls during busy periods, answering emails to help our awesome dealers with any queries they have
  • Creating cases on our in house CRM to make sure our dealers are kept up to date with any ongoing queries
  • You will be pro active in offering guidance and best practice ideas when speaking to our dealer, always being friendly, helpful and living our Click Dealer values

Where you'll work

CLICK DEALER LIMITED
WINTON HOUSE
STOKE ROAD
STOKE-ON-TRENT
ST4 2RW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NEWCASTLE AND STAFFORD COLLEGES GROUP

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • Customer Service Level 2 - https://www.instituteforapprenticeships.org/apprenticeship-standards/st0072-v1-1
  • 20% off the job training
  • Functional Skills if required

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working

About this company

In today’s dynamic Motor Dealer environment, Click Dealer understand the importance of new, innovative solutions to improve dealer performance and build customer loyalty. We have over 20 years’ experience, with over 1,700 dealership clients and a portfolio of award-winning products including: websites, dealer management systems, lead management, stocking solutions, finance technology and lead generation SEM services.

https://www.clickdealer.co.uk/ (opens in new tab)

Company benefits

25 days holiday plus bank holidays, medical plan (after successful probation). Flexible working environment, Free onsite parking

After this apprenticeship

Could lead to a permanent position for the right person.

Ask a question

The contact for this apprenticeship is:

NEWCASTLE AND STAFFORD COLLEGES GROUP

The Apprenticeship Hub

apprenticeships@nscg.ac.uk

01782 254287

The reference code for this apprenticeship is VAC1000319281.

Apply now

Closes in 16 days (Sunday 25 May 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.