Pharmacy Customer Service Apprentice

Summary

An opportunity has arisen to undertake a Pharmacy Customer Service Apprenticeship with a difference at Newington Pharmacy. Working and training in a pharmacy you will gain the skills and experience required as a starting point for a career as a dispenser. The role will include serving customers, taking payments and also taking deliveries.

Wage

£12,563.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Pay reviewed regularly

Training course

Customer service practitioner (level 2)

Hours

Days and shifts are to be confirmed. Total hours per week: 32 hours a week

32 hours a week

Start date

Monday 9 June 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties will include:

Serve customers
Develop product knowledge and regulations
Provide excellent levels of customer service
Deal with customer enquiries in a sensitive manner
Maintain confidentiality at all times
Take cash and card payments
Take deliveries
Maintain stock levels
Stock rotation and merchandising
Use internal IT system and procedures
You will work a range of shifts to cover the opening hours of the pharmacy and work alternative Saturdays

Where you'll work

525 ANLABY ROAD
HULL
HU3 6EN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HULL COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Hull College will deliver the apprenticeship standard:

Customer Service Practitioner Level 2 Apprenticeship Standard
Plus, functional skills maths and English Level 1/2 if required

More training information

You will attend Hull college 1 day per monthly. Also, the Skills Coach will visit you in the setting.

Requirements

Desirable qualifications

GCSE in:

English (grade 3)
Maths (grade 3)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Customer care skills
Team working
Initiative
Non judgemental

About this company

Newington Pharmacy was opened on 2nd January 2007 by Pharmacists Les Sugarman & Keith Sykes with a view to bringing back the values of great customer service & friendly advice to a community they had served for over 20 years between them.

After this apprenticeship

On successful completion of the apprenticeship, the employer would be willing to provide the professional qualifications needed to become a dispenser to the right candidate.

Ask a question

The contact for this apprenticeship is: