Digital Support Technician Apprentice - Data Solutions

OMETIS LIMITED

Birmingham (B1 1RS)

Closes on Monday 30 June 2025

Posted on 7 May 2025

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Contents

Summary

Support our clients to use our data solutions effectively and resolve issues quickly and professionally.

Wage

£23,500 a year

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Training course
Digital support technician (level 3)
Hours
Our service desk is staffed between 5.30am - 5.30pm, seven days a week, 364 days a year. We have a shift pattern to share the workload and balance out of hours / unsociable working and further information about this will be provided.

37 hours 30 minutes a week

Start date

Friday 1 August 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.

You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.Overview 

At Ometis we provide end to end data services to help our customers unlock the power of their data. We see ourselves as friendly and we're looking for curious, motivated people to share our passion to enable our customers to make data driven decisions about their business.

We believe that diversity strengthens our team so all that we ask is that you have the motivation and the raw material to excel, we'll provide the technical training and support you through the apprenticeship as you take the first steps in your tech career.

We're proud to be the UK's largest dedicated Qlik consultancy

Main responsibilities:

  • Record the details of new issues and updates in the helpdesk system
  • Investigate system issues promptly, providing regular progress updates via phone and/or email to the customer
  • Liaise with suppliers to ensure updates and/or data is delivered on time and to specification
  • Resolve issues where possible
  • Perform installs, upgrades and basic configuration of supported software for customers
  • Contribute to the ongoing development of the Support team processes
  • Good feedback from the customers and from the business

Required skills:

  • An enthusiastic and professional attitude with a desire to keep customers happy by helping solve their issues and answer their questions
  • A commitment to learning new skills
  • Some understanding of IT concepts such as firewalls, networks, virtual machines
  • Some understanding of common applications and operating systems - e.g. Microsoft Office, Microsoft Windows, Linux
    Some understanding of cloud environments like Azure/AWS/Google Cloud
  • Good telephone manner and good written English skills
  • Logical thinker that enjoys problem solving
  • Efficient worker - able to balance priorities whilst working on multiple tasks in a given day
  • Good team worker

Where you'll work

The Mailbox
Royal Mail St
Birmingham
B1 1RS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DIGITAL NATIVE (UK) LIMITED

Your training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Your training plan

You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.


You will work alongside our experienced Service Desk team and build your skills through a combination of:

  • 1-2-1 Coaching
  • Group activities
  • Online learning
  • Work based tasks

Requirements

Essential qualifications

GCSE in:

5 GCSE's including Maths and English (grade A*-C/9-4 (or equivalent))

A Level in:

Computer Science, Maths, Science or similar (grade A - C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this company

Since forming in 2010, Ometis has grown from humble beginnings to representing some of the country’s leading brands and organisations. Today we are proud to be the UK’s leading Qlik experts who help businesses across the country gain a competitive advantage with Qlik Business Intelligence solutions. From Qlik development and Qlik training through to bespoke support programmes, we do it all.

https://ometis.co.uk/ (opens in new tab)

After this apprenticeship

Ongoing employment and career development. 

Ask a question

The contact for this apprenticeship is:

DIGITAL NATIVE (UK) LIMITED

The reference code for this apprenticeship is VAC1000319259.

Apply now

Closes on Monday 30 June 2025

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.