Junior Cycle Claims Advisor - Apprenticeship
PLAN GROUP LTD
REDHILL (RH1 1LQ)
Closes in 13 days (Wednesday 21 May 2025 at 11:59pm)
Posted on 7 May 2025
Contents
Summary
We’re looking for an enthusiastic Junior Cycle Claims Advisor to join our close-knit claims team. This is more than just a desk job—you’ll have a hands-on role helping with disassembly and processing bikes as part of the claims process, while also supporting clients through what can be a stressful time.
- Wage
-
£20,000 a year
- Training course
- Insurance practitioner (level 3)
- Hours
-
Monday - Friday, 8.30am - 5.00pm, one hour for lunch (unpaid).
37 hours 30 minutes a week
- Start date
-
Wednesday 4 June 2025
- Duration
-
1 year 7 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We’re not just after experience—we’re after personality. Someone who:
- Has a genuine passion for bikes and enjoys working with them
- Loves talking to people, solving problems, and making a difference
- Is organised, proactive, and calm under pressure
- Has strong communication and computer skills, especially MS Office
- Brings a positive attitude, empathy, and pride in their work
What you will be doing:
You'll play a key role in helping our customers get back on the saddle after a claim.
This includes:
- Providing friendly, professional support via phone, email, and online portal during the claims journey
- Maintaining accurate customer records and managing internal systems
- Handling sales orders, shipments, salvage sales, and third-party recoveries
- Spotting and escalating potential fraud cases
- Keeping everything running smoothly and efficiently with a focus on customer satisfaction
Why join us?
- Be part of a growing team that’s passionate about what we do
- Work in a supportive environment where your ideas matter
- Gain hands-on experience in a unique mix of customer service and practical bike work
- Opportunities for fully funded training
- Opportunities to grow with the business and develop your skills
- Cycle friendly office with
- Secure cycle parking
- Serviced showers
- Discount bike servicing and workshop access
- Discount bikes, parts and clothing
Where you'll work
PROSPERO
73 LONDON ROAD
REDHILL
RH1 1LQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
SKILLS EDGE TRAINING LTD
Your training course
Insurance practitioner (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
- Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
- Analyse data to make evidence based decisions.
- Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
- Apply appropriate method of communication for audience and circumstances.
- Records, verifies, maintains and where appropriate, shares information.
- Compliant with relevant governance, policies and procedures.
- Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
- Balances competing priorities in order to meet deadlines.
- Builds and maintains positive relationships.
- Work as part of a team to help achieve results.
- Identify potential claims fraud and determine the correct action to prevent loss.
- Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
- Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
- Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
- Gather and interpret relevant information to provide a return on insurance decisions.
- Match client’s needs with available insurance products and services.
- Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.
- Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
- Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
- Analyse data to make evidence based decisions.
- Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
- Apply appropriate method of communication for audience and circumstances.
- Records, verifies, maintains and where appropriate, shares information.
- Compliant with relevant governance, policies and procedures.
- Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
- Balances competing priorities in order to meet deadlines.
- Builds and maintains positive relationships.
- Work as part of a team to help achieve results.
Your training plan
Insurance Practitioner Level 3 Apprenticeship Standard:
- Your training will be completed online from your employer's working address
- Free CII membership for non-members through the CII Aspire Apprenticeship Programme Includes digital CII study books and exam entries
- Resit costs for CII exams and End-Point-Assessment will be covered by the employer
- Fortnightly workshops for each CII exam
- All workshops recorded and available on demand
- Interactive chat, forums and class notebooks for real-time support and assistance from experienced and qualified insurance professionals
- Exam tips, tricks, and strategies
- Regular tutorials and assessments with sector experts
More training information
- Fully and part funded learning and development programme that includes the Cert CII
- Develop the knowledge, skills and behaviours of successful Insurance Practitioners
Role-specific routes tailor the apprenticeship to the job role:
Claims Handler/Loss Adjuster
Requirements
Essential qualifications
GCSE in:
Maths and English (grade 4 (C))Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Bicycle knowledge
- Positive attitude
- Calm under pressure
Other requirements
DBS and finance check required.
About this company
We are a family-owned, independent intermediary delivering high-quality coverage from market-leading insurers in niche commercial and personal lines insurance. We trade under four brands: Plan Insurance Brokers ( for commercial insurance), Yellow Jersey (an insuretech startup that meets the needs of cyclists and cycling-related businesses), Pedal Cover (home insurance dedicated to cyclists) and Eavi (electric & autonomous vehicle insurance).
http://www.theplangroup.co.uk/ (opens in new tab)
Company benefits
We have a dedicated training team and online learning system and therefore additional training is on offer for our employees.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Apprentices will also learn additional outcomes based on the Claims routeway.
Ask a question
The contact for this apprenticeship is:
SKILLS EDGE TRAINING LTD
Calvin Goodson
calvin.goodson@skillsedge.co.uk
01603577962
The reference code for this apprenticeship is VAC1000319254.
Apply now
Closes in 13 days (Wednesday 21 May 2025 at 11:59pm)
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