Luxury Travel Consultant Apprentice

Summary

To become a Travel Consultant with an multi award-winning independent travel agency. The team at Peakes Travel Elite are experts in sourcing luxury holidays, delivered with exceptional customer service.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Travel consultant (level 3)

Hours

Opening Hours: Monday - Friday - 09:00 - 17:00 and Saturday, 09:00 - 15:00 (by appointment only) Closed on Sunday.

37 hours a week

Start date

Monday 7 July 2025

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work:

Delivering a bespoke customer experience to our customers
Meeting and greeting customers in person, over the telephone and social media
Taking and answering customer questions and queries
Selling products and service to meet customer needs and enhance their travel experience
Administration
Marketing instore and on social media
Assisting with customer events
Team meetings and on the job and off training

Where you'll work

11 MARDOL
SHREWSBURY
SHROPSHIRE
SY1 1PL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ROCHDALE TRAINING ASSOCIATION LIMITED

Your training course

Travel consultant (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
Sustainability: Adapt working practices to minimise the negative effect on the environment

Your training plan

The Travel Consultant Level 3 Apprenticeship programme will consist of:

A fully embedded induction programme delivered by the employer and provider
Allocation of a tutor/mentor who will visit you in the workplace on a regular basis
Off-the-job education, training and on-line learning provided by the provider at one of our training centres or at employer’s premises
On the job training delivered by the employer
Quarterly formal progress review meetings with your Tutor/mentor and employer

More training information

The apprenticeship structure:

The apprenticeship standard has two parts:

The Learning Journey - this incorporates the skills, knowledge and behaviours that are essential to the role, employer and industry
It covers the coaching and mentoring elements of the programme, delivery of the functional skills if required and where necessary any additional support to the apprentice
Specific technical knowledge and skills training is provided by the employer
During the learning journey, apprentices will produce a portfolio of evidence to demonstrate they have developed the skills, knowledge and behaviours needed for the role and this portfolio will support the end-point assessment
The training and development delivered by the employer and provider will ensure the apprentice has developed the skills, knowledge and behaviours to be able to complete their end-point assessment

The End-Point Assessment – this takes place at the end of the programme and consists of all 3 below:

Professional Discussion
Multiple choice test- Knowledge Test
Apprentice showcase - My Journey

Functional Skills - This part of the programme provides those apprentices who have not achieved GCSEs in English and maths or equivalent the opportunity to gain a qualification in English, mathematics, and ICT

Those candidates that have achieved GCSEs or equivalent in these subjects may be exempt from taking functional skills at level 2.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working
Initiative
Motivated
Enthusiastic

Other requirements

Working in a fast-paced customer facing role.

About this company

Peakes Travel Elite is an award winning travel agency with over 30 years’ experience in arranging holidays. We pride ourselves on our high levels of personal service and attention to detail. The longstanding relationships we have built up with hotels, tours operators and airlines enable us to offer good value and the reassurance that your money is financially protected. These excellent relationship combined with the collective knowledge of our experienced staff allow us to offer suggestions and tips to ensure the perfect holiday.

https://www.peakestravelelite.co.uk/ (opens in new tab)

After this apprenticeship

To become a valued member of the Peakes Travel Elite team

Ask a question

The contact for this apprenticeship is:

PEAKES HOLIDAYS LTD

Andrea Fielding

afielding@rochdaletraining.co.uk

07936808138

The reference code for this apprenticeship is VAC1000319248.

Apply now

Closes in 22 days (Friday 30 May 2025 at 11:59pm)

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