Apprentice - Support Officer (Housing Vulnerable Persons, Safeguarding, Anti Social Behaviour)

North Devon Council

Devon (EX32 2GR)

Closes in 22 days (Friday 30 May 2025)

Posted on 7 May 2025

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Summary

To take ownership, support and deliver projects relating to rough sleeping, safeguarding and anti-social behaviour. Including both financial and capacity perspectives. Advocate for clients and embed this philosophy in all projects relating to rough sleeping, thereby influencing policies and procedures.

Wage

£17,846 a year

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Local Government Pension Scheme

Training course
Business administrator (level 3)
Hours
Monday - Friday, (7 hours 24 minutes per day). Times to be confirmed.

37 hours a week

Start date

Friday 1 August 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Support the Service Lead and wider Enhanced Outreach team to provide a high-quality customer-focussed service as well as facilitating bespoke-funded projects (this includes short, medium and long-term projects).

Support project budget income and expenditure, ensuring that policies and procedures are followed and spending remains within budget.

Support the development of new initiatives to improve customer focus and / or reduce service costs.

Maintain and develop effective partnerships with external agencies and the voluntary sector.

Have a strong awareness in regard to relevant new policies to support any policy change in line with legislation / customer need.

With ongoing support from the Service Lead to oversee the setting up of projects and ongoing monitoring, reviewing and implementing change.

Undertake additional activities to support the wider team in such things as Outreach, Safeguarding alerts, Health and Safety and rough sleeper accommodation, Gypsy & Traveller Welfare interventions.

Take a proactive role during times of extreme weather to support the setting up and provision of such initiatives as Safe Sleep.

Where you'll work

PO Box 379
Barnstaple
Devon
EX32 2GR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

PETROC

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

  • Business Administrator, Level 3
  • Training provider is Petroc and you will study 1 day per week at their site in Barnstaple

Requirements

Essential qualifications

GCSE or equivalent in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Emotional resilience
  • Tactfulness

About this company

North Devon has 419 square miles of some of Britain's finest countryside and coastline including 66 square miles of outstanding natural beauty. Sandy beaches provide some of the best surfing in the UK. Our Mission - to improve the quality of life for everyone in North Devon Our Vision - we will provide value for money and seek to improve the efficiency of everything we do

http://www.northdevon.gov.uk (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • Opportunity to apply for a permanent position

Ask a question

The contact for this apprenticeship is:

North Devon Council

Natasha Rowland

natasha.rowland@northdevon.gov.uk

The reference code for this apprenticeship is VAC1000319148.

Apply now

Closes in 22 days (Friday 30 May 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.