Chartered Manager Degree Apprenticeship

Summary

Support the team with day-to-day internal sales tasks including customer enquiries, order processing, and quotations. Ensure continuity of service and smooth internal operations, working closely with other departments to maintain high customer satisfaction and allow the wider sales team to focus on growth and account management.

Wage

£16,000 a year

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Training course

Chartered manager (degree) (level 6)

Hours

Monday to Friday, shifts to be confirmed

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

3 years 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Handle customer enquiries via phone and email promptly and professionally
Prepare and process sales orders, quotations, and invoices
Maintain accurate customer records and sales data
Ad hoc reporting to inform the sales team and customer base of spending trends
Liaise with the production and despatch teams to ensure timely delivery
Support external sales staff with administrative tasks and coordination
Provide backup cover during absences and busy periods to ensure continuity of service
Continuously learn product ranges and internal processes to support sales functions more effectively
Any other duties, as demanded by the job role and as requested by your line manager as and when required

Where you'll work

Clough Green
Cawthorne
Barnsley
South Yorkshire
S75 4AD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SHEFFIELD HALLAM UNIVERSITY

Your training course

Chartered manager (degree) (level 6)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Support the development of organisational strategies and plans. Develop and deliver operational plans; being able to set targets and KPIs, manage resources, and monitor and measure outcomes to establish operational effectiveness, efficiencies and excellence. Produce reports that clearly present information and data, using a range of interpretation and analytical processes. Gain wide support to deliver successful outcomes
Plan, organise and manage resources in order to achieve organisational goals. Identify key outcomes, develop and implement plans and monitor progress, and provide reports as required. Proactively identify risk and create plans for their mitigation. Able to initiate, lead and drive change within the organisation, identifying barriers/challenges and how to overcome them. Ability to use widely recognised project management tools
Managing budgets, controlling expenditure and production of financial reports
Use of customer insight and analysis of data to determine and drive customer service outcomes and improve customer relationships. Creative approaches to developing solutions to meet customer need
Able to identify service/organisational improvements and opportunities for innovation and growth, using qualitative and quantitative analysis of information and data and benchmarking against others
Communicate clearly, effectively and regularly using oral, written and digital channels and platforms. Use active listening and open questioning to structure conversations and discussions, and able to challenge when appropriate. Manage and chair meetings and clearly present actions and outcomes. Ability to apply influencing and persuading skills, to the dynamics and politics of personal interactions
Able to articulate organisational purpose and values. Support the creation of an inclusive, high performance work culture. Enable others to achieve by developing and supporting them through coaching and mentoring
Able to build teams, empower and motivate others to improve performance or achieve outcomes. Able to delegate to others, provide clear guidance and monitor progress. Ability to set goals and accountabilities
Able to build rapport and trust, develop networks and maintain relationships with people from a range of cultures, backgrounds and levels. Able to contribute within a team environment. Effectively influence and negotiate, being able to have challenging conversations and give constructive feedback. Work collaboratively with internal and external customers and suppliers
Able to reflect on own performance, identifying and acting on learning and development needs. Ability to understand impact on others. Can manage stress and personal well-being, and confident in knowing core values and drivers
Able to create personal development plan, and use widely recognised tools and techniques to ensure the management of time and pressure effectively, and prioritisation and strategic alignment of activities
Use evidence-based tools and ethical approaches to undertake problem solving and critical analysis, synthesis and evaluation to support decision making

Your training plan

Chartered manager (degree) Level 6 (Degree with honours) Apprenticeship Standard:

You will be required to attend Sheffield Hallam University on a series of short study blocks
The degree award is BA (Hons) Professional Practice in Management

Requirements

Essential qualifications

A Level in:

Any subject (grade BBC / Distinction Merit Merit)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Customer care skills
Team working
Initiative

About this company

Naylor Industries is a long-established, leading British manufacturer of building & construction products, plastic ducting, concrete, and environmental products with an unparalleled reputation in the market for quality and service. With over 100 years of expertise and craftsmanship with Naylor, we are committed to investing in our people's continuous development, technologies, and skills for the future. Our highly skilled teams have helped to position Naylor Industries as the market leader it is today exporting globally.

After this apprenticeship

The employer is ready to invest in the development of the successful candidate
This is a long-term career opportunity

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