Digital Technologies Apprentice

Summary

Join the dynamic IT team at Eltherington Industries as a Digital Technologies Apprentice, helping implement, maintain, and improve digital tools and applications. You will work with staff and external IT providers to ensure the tech systems run smoothly and support business needs.

Wage

£14,133.60 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Digital support technician (level 3)

Hours

Monday to Thursday, 8:00am - 5:30pm

36 hours a week

Start date

Tuesday 27 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Provide technical support for various digital applications, including troubleshooting, configuration, and issue resolution.
Assist in the rollout of new digital tools and system enhancements, including testing, documentation, user training, and support.
Support digital operations and participate in digital transformation initiatives.
Collaborate with internal departments to gather user requirements and optimise system performance.
Document application configurations, support procedures, and operational processes.
Monitor application performance, user feedback, and system metrics to identify and implement improvements.
Manage user access, permissions, and data integrity across applications.
Liaise with software vendors and third-party service providers when necessary.
Assist with the installation, configuration, and maintenance of hardware including PCs, laptops, telephony, Wi-Fi devices, barcode scanners, and printers.
Handle and prepare data securely and accurately in line with business needs and compliance standards.

Where you'll work

1305 Hedon Road
Hull
HU9 5QD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HULL BUSINESS TRAINING CENTRE LIMITED

Your training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.
support digital operations or digital change and transformation activities.
investigate application problems and enable resolution to maintain productivity and improve quality of service.
coach and guide stakeholders to develop their applications skills to use digital systems effectively.
monitor data to analyse systems use and provide insights to recommend use or applications developments.
support customers in the use of information, products and services through digital channels.
diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
maintain end-user systems physically or remotely. For example: software, hardware or operating systems
provide and direct end-users to tools and resources to help them to resolve their digital problems.
use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.

Your training plan

Advanced Level Apprenticeship in IT Digital Support Technician consisting of:

Level 3 Apprenticeship in IT Digital Support Technician
Level 2 Functional Skills in Mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the Apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Analytical skills
Logical
Team working
Initiative

About this company

Eltherington Industries Ltd is a family-owned manufacturing company based in Hull, East Yorkshire, with over six decades of industry experience. Established in 1961, the company has evolved from supporting the local fishing trade to becoming a leading supplier of architectural aluminium and bespoke manufacturing services. The company specializes in providing high-quality products for the leisure, modular, and commercial cladding sectors. Their offerings include exterior cladding, windows, doors, and ancillary products for touring caravans, motorhomes, holiday homes, and modular buildings .

After this apprenticeship

After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education.

Ask a question

The contact for this apprenticeship is:

HULL BUSINESS TRAINING CENTRE LIMITED

Mya Buckingham

mya@hullbusiness.co.uk

The reference code for this apprenticeship is VAC1000319106.

Apply now

Closes in 17 days (Monday 26 May 2025 at 11:59pm)

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