Apprentice Medical Receptionist

Summary

This is an exciting opportunity to represent Claremont Bank Surgery, a local Shrewsbury town centre doctors' surgery that prides itself on providing exceptional service levels for its patients.

Wage

£14,133.60 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

36 hrs/week (shifts may vary daily between 8am & 6pm. 6hrs of dedicated learning is included in these hours).

36 hours a week

Start date

Monday 16 June 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To answer telephone calls and reception desk queries promptly and professionally
To coordinate appointment requests for urgent, same-day, future and home visit appointments
To resolve a wide variety of patient queries received by telephone, in person and in writing
Identify urgent matters and refer to the clinical team/duty doctor as appropriate
To deal with patient concerns in a calm and professional manner
To facilitate attendance at clinics / review appointments by assisting with routine monitoring and recalls. Using telephone calls, emails and letter writing

To liaise with other healthcare professionals, secretaries and administration teams with regard to coordinating patient care
To assist the practices teams with clerical and administrative duties as may be reasonably required
To keep up to date with practice information, including policy and procedure changes, staff rotas, alerts and service provisions
To work as a positive and supportive team member, providing cover for similar posts as required

Where you'll work

CLAREMONT BANK
SHREWSBURY
SY1 1RL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HEREFORDSHIRE, LUDLOW, AND NORTH SHROPSHIRE COLLEGE

Your training course

Business administrator (level 3)

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What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Apprenticeship in Business Administration
This will also include functional skills if required
End point assessment
Certificate of completion of the standard
You may have to attend formal college sessions (if English & maths are required), but not necessary for 19+
You will learn the knowledge, skills and behaviours related to the apprenticeship standard
Training will take place within the workplace supported by the assessor through regular visits and reviews. An online portfolio is also used where tasks are set and progress is monitored

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Team working

Other requirements

Claremont Bank Surgery is a long-established Town Centre GP Practice with great access to Shrewsbury and its amenities. It is close to the lovely Quarry Park which offers a great place to have a walk at lunch with colleagues or to meet friends. Work in a GP surgery can be fast paced, involves communicating with a wide range of people and requires an understanding of confidentiality. It requires a compassionate approach to ensure we give the best level of service to our patients, but is ultimately a very rewarding environment to work in. You will be supported at all times by your colleagues, and we would hope that you enjoy working for the Surgery.

About this company

Claremont Bank Surgery is a long-established Town Centre GP Practice with great access to Shrewsbury and its amenities. It is close to the lovely Quarry Park which offers a great place to have a walk at lunch with colleagues or to meet friends.

After this apprenticeship

Claremont Bank Surgery is a Training Surgery and will always have an apprentice position available at the end of each apprenticeship. Should there be, at the end of the apprenticeship period, a position available, then the current apprentice would be considered for this, assuming they had successfully achieved the Level 3 Business Administration Standard and shown the right working commitment and attitude throughout their time here.
The successful apprentice candidate will be given in-house training on NHS GP Surgery protocols and systems, which will give them experience and qualifications that can be transferred to other surgeries and other areas of the NHS.

Ask a question

The contact for this apprenticeship is:

HEREFORDSHIRE, LUDLOW, AND NORTH SHROPSHIRE COLLEGE

COUNTY TRAINING

enquiries@countytraining.ac.uk

0345 678 9203

The reference code for this apprenticeship is VAC1000319102.

Apply now

Closes in 16 days (Tuesday 27 May 2025 at 11:59pm)

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