Travel Consultant Apprentice - £17,600 per annum
BCD Travel
Hull (HU1 2BN)
Closes in 22 days (Friday 30 May 2025)
Posted on 7 May 2025
Contents
Summary
In this amazing role you will be responsible for completing all incoming tasks as assigned. Making travel arrangements and booking accommodation and other services for holidaymakers and business travellers. You will also be trained to work in multiple systems and processes based on industry, client and BCD Travel rules and procedures.
- Wage
-
£17,600 a year
- Training course
- Travel consultant (level 3)
- Hours
-
Monday - Friday, from 9.00am - 5.30pm.
37 hours 30 minutes a week
- Start date
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Monday 4 August 2025
- Duration
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1 year 3 months
- Positions available
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4
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main Responsibilities:
- Assist the team to accurately and completely process online and traditional ticketing / fulfillment requests, back office error corrections, and non-refundable tracking
- Identify and learn how to use the appropriate BCD Travel tools and systems to complete requests
- Learn and enhance knowledge of the various travel industries supported (air, car, hotel, etc.)
- Assist the team to use all available resources (knowledge resources, unused tickets, etc.)
- Handles additional tasks as assigned
Benefits:
- PMI and Dental after 1 year
- Benefits portal which includes Employee Assistance Programme, discounts through shops, healthcash plan
- 23 days holiday, 10 days sickness after probation
- Cycle to work scheme
- Life assurance (death in service benefit), virtual GP
- Pension
- Gym discounts and eyecare vouchers
- A community of Mental Health First Aiders and Champions
Where you'll work
2 Wellington Street West
Hull
HU1 2BN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
DAMAR LIMITED
Your training course
Travel consultant (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
- Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
- Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
- Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
- Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
- Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
- Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
- Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
- Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
- Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
- Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
- Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
- Sustainability: Adapt working practices to minimise the negative effect on the environment
Your training plan
Level 3 Travel Consultant apprenticeship standard, which includes:
- End-Point Assessment (EPA)
- Training and training location to be confirmed
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade 9-4/A*-C or above)
- Maths (grade 9-4/A*-C or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Team working
Other requirements
Damar is committed to safeguarding and promoting the welfare of our apprentices and expects our employer partners to share this commitment and to take appropriate steps to ensure that learning takes place in a safe, healthy and supportive environment.
About this company
BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive, and help them make good choices on the road. BCD Group is a market leader in the travel industry. The privately-owned company was founded in 1975 by John Fentener van Vlissingen and consists of BCD Travel (global corporate travel management and its subsidiary BCD Meetings & Events, global meetings and events agency), Park ‘N Fly (off-airport parking) and Airtrade (consolidation and fulfillment).
After this apprenticeship
Upon successful completion of the apprenticeship there will be the opportunity to progress further to become a Business Travel Consultant / Senior Business Travel Consultant.
Ask a question
The contact for this apprenticeship is:
DAMAR LIMITED
Sabina Adam
Sabina.Adam@damartraining.com
07566 289 979
The reference code for this apprenticeship is VAC1000319049.
Apply now
Closes in 22 days (Friday 30 May 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.