Sales Executive Apprentice

Summary

As a Sales Apprentice you will be an essential part to the chilliapple sales team, handling inbound enquiries, answering calls professionally and ensuring that potential clients receive a high level of service. Your role wil be to engage with prospects , qualify leads and support the sales team.

Wage

£21,000 a year

Check minimum wage rates (opens in new tab)

Training course

Sales executive (level 4)

Hours

Monday to Friday ,09.00 - 17.30. Working in the office Monday, Tuesday and Thursday. Working from home Wednesday and Friday.

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Respond to all inbound enquiries within 1 hour ensuring a seamless experience for potential clients
Stay well organised and keep on top of a high volume of inbound leads by using HubSpot as a key sales tool to track new leads and ensure the correct sales process is followed
Communicate with prospects to understand their needs, qualify leads and pass them to the Business Development team
Learn how to do Dotdigital to create and publish chilliapples newsletters, including monthly newletter which updates clients, partners and potential leads
Learn about chillapples services including eCommerce development bespoke platforms and mobile apps

Where you'll work

PLUTO HOUSE
6 VALE AVENUE
TUNBRIDGE WELLS
TN1 1DJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ISALES ACADEMY LIMITED

Your training course

Sales executive (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Your training plan

An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Desirable qualifications

A Level in:

Any two subjects (grade A* - C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative

Other requirements

Chilliapple office is next to Tunbridge Wells train station so easily accessible by train or car

About this company

chillapple are an award winning digital agency specialising in web and app development. Since 2008 they have grown into one of the most reputable agencies in the South-East, delivering eCommerce, bespoke platforms and mobile app solutions for clients ranging from Blue Chip brands to start-ups

https://www.chilliapple.co.uk/ (opens in new tab)

Company benefits

20 days holiday plus bank holidays Free parking Monthly Team socials

After this apprenticeship

Career progression opportunities within the sales and business development team.

Ask a question

The contact for this apprenticeship is: