Compliance & Customer Support Apprentice - Automotive Semiconductor Industry
DIODES ZETEX SEMICONDUCTORS LIMITED
Oldham (OL9 9LL)
Closes in 23 days (Monday 30 June 2025 at 11:59pm)
Posted on 4 June 2025
Contents
Summary
Based within the Quality department, this apprenticeship is suitable for a candidate who has an interest in databases, able to analyse information, create reports and respond to customer enquiries. Would also suit candidates with an interest in Engineering.
- Wage
-
£14,722.50 to £23,809.50, depending on your age
National Minimum Wage
- Training course
- Quality practitioner (level 4)
- Hours
-
Monday to Friday - 8.15am - 4.30pm
45 minutes lunch break
37 hours 30 minutes a week
- Start date
-
Monday 1 September 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Assist in the preparation and maintenance of material datasheets.
- Support the management of International Material Data System (IMDS) entries.
- Ensure compliance with REACH (Registration, Evaluation, Authorisation, and Restriction of Chemicals) regulations.
- Monitor and report on Substances of Very High Concern (SVHC) in automotive materials.
- Respond to customer inquiries received via email in a timely and professional manner.
- Collaborate with internal teams to gather necessary information for compliance documentation to aid our sales team and business quotation
- Stay updated on changes in automotive material compliance requirements and regulations
- Reporting the weekly progress and maintaining the compliance database
Where you'll work
Zetex Technology Park
Chadderton
Oldham
OL9 9LL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
RUNSHAW COLLEGE
Your training course
Quality practitioner (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Identify, interpret and apply relevant legal, governmental or industry regulations affecting the organisation.
- Communicate using appropriate methods (verbal, written, visual) to influence internal and external stakeholders, using appropriate questioning techniques such as open questions, leading questions.
- Identify, collect and analyse relevant quality data using appropriate tools and techniques such as Pareto analysis, statistical methods and trending analysis.
- Apply methods and tools to improve the quality performance of processes, products and services such as production control plans, standardised work, use of failure modes and effects.
- Identify, analyse and prioritise quality specific risks and opportunities. Support the development, implementation and effectiveness of resulting actions.
- Plan and conduct system, product or process audits.
- Assess the effectiveness of the measurement systems using tool such as Measurement Systems Analysis.
- Identify requirements from technical documents, commercial input or stakeholder statements and converting to definitions that can drive the organisations processes
- Identify gaps in process performance and develop improvement plans to close gaps.
- Apply structured problem solving including identification, definition, measurement, analysis, improvement and control methods and tools.
- Communicate organisational quality strategy to all levels of the organisation.
- Identify who the internal and external stakeholders are and their current and optimal positions (such as hostile, help it work, opposed, uncooperative, indifferent, hesitant, enthusiastic support) required to support quality related activities.
- Identify, interpret and apply relevant legal, governmental or industry regulations affecting the organisation.
- Communicate using appropriate methods (verbal, written, visual) to influence internal and external stakeholders, using appropriate questioning techniques such as open questions, leading questions.
- Identify, collect and analyse relevant quality data using appropriate tools and techniques such as Pareto analysis, statistical methods and trending analysis.
- Apply methods and tools to improve the quality performance of processes, products and services such as production control plans, standardised work, use of failure modes and effects.
- Identify, analyse and prioritise quality specific risks and opportunities. Support the development, implementation and effectiveness of resulting actions.
- Plan and conduct system, product or process audits.
- Assess the effectiveness of the measurement systems using tool such as Measurement Systems Analysis.
- Identify requirements from technical documents, commercial input or stakeholder statements and converting to definitions that can drive the organisations processes
- Identify gaps in process performance and develop improvement plans to close gaps.
- Apply structured problem solving including identification, definition, measurement, analysis, improvement and control methods and tools.
- Communicate organisational quality strategy to all levels of the organisation.
- Identify who the internal and external stakeholders are and their current and optimal positions (such as hostile, help it work, opposed, uncooperative, indifferent, hesitant, enthusiastic support) required to support quality related activities.
Your training plan
- Training will take place in work, once a week, online via the training provider
- 121 webinars with additional support to complete assignments
Requirements
Essential qualifications
GCSE in:
Maths & English (grade 4 or above)Desirable qualifications
A Level in:
Electronics, Physics, Chemistry (grade Pass)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
About this company
Diodes Zetex Semiconductors are a leading global manufacturer We design, develop, manufacture, and deliver high-quality semiconductor products to the world's leading companies.
http://Diodes.com (opens in new tab)
Company benefits
Free parking, Onsite coffee shop & canteen, Reward & Recognition scheme
After this apprenticeship
- Once qualified, there are many options within Diodes. Either within the Quality department moving into different areas of quality
- or moving into an Engineering role within other departments
Ask a question
The contact for this apprenticeship is:
DIODES ZETEX SEMICONDUCTORS LIMITED
Katie Wainwright
hr_eu@diodes.com
0161 622 4503
The reference code for this apprenticeship is VAC1000319009.
Apply now
Closes in 23 days (Monday 30 June 2025 at 11:59pm)
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