Customer Service Apprentice
CASTLE MEDICAL GROUP
ASHBY DE LA ZOUCH (LE65 2LP)
Closes on Tuesday 1 July 2025
Posted on 6 May 2025
Contents
Summary
Providing hands-on experience in a healthcare setting. With full training and support, this role offers potential for progression. As part of the CMG family, you will be the welcoming face of our practice, delivering outstanding customer service to patients and visitors.
- Wage
-
£14,722.50 to £23,809.50, depending on your age
National Minimum Wage
- Training course
- Customer service practitioner (level 2)
- Hours
-
Shift Patterns:
Rotating weekly between AM and PM shifts, aligned with practice operations. (morning shift, 7:30am - 3:30pm. Afternoon shifts, 10:30am - 6:30pm).
Breaks: Includes a 30-minute unpaid lunch break and a daily 15-minute paid rest break.
37 hours 30 minutes a week
- Start date
-
Monday 7 July 2025
- Duration
-
1 year 3 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Supporting patients face to face on the front reception desk and
over the telephone. - Welcoming patients and visitors, in person in a friendly and
helpful manner. - Signposting patients to the right clinician or service.
- Provide administrative support.
- Entering information into patients records by computer.
- Ensuring correspondence, reports and results are filed promptly.
- To maintain a thorough knowledge of all Practice procedures and
policies. - Participate fully as a team member and attend all mandatory staff
training. - Taking responsibility for maintaining own personal development.
- Maintaining a high level of confidence and confidentiality when
dealing with patients’ information and data in line with the practices confidentiality policies.
Where you'll work
ASCEBI HOUSE
118 BURTON ROAD
ASHBY DE LA ZOUCH
LE65 2LP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
ACCESS TRAINING (EAST MIDLANDS) LTD
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job
activities and training.
On the job and off the job training will be delivered in the
workplace.
Requirements
Essential qualifications
GCSE in:
- English (grade Grade 4/C or above)
- Maths (grade Grade 4/C or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Time Keeping
- Confident
- Maturity
Other requirements
Prior to starting an apprenticeship, you will have to have a DBS check in-line with the Practices requirements. Able to travel to and from work each day. A driving licence is not essential is desirable Interviews will be held Face to face at the Practice with Practice Business Partner and Team Lead. Smart interview dress code
About this company
Castle Medical Group is a leading GP practice in the heart of North West Leicestershire. Serving the population of Ashby-de-la-Zouch and nearby villages, offering friendly and personalised healthcare. The team delivers high-quality, patient-cantered care to individuals and families.
After this apprenticeship
Potential full-time position within the practice.
Ask a question
The contact for this apprenticeship is:
ACCESS TRAINING (EAST MIDLANDS) LTD
Cameron Murrin-Spencer
cameron.murrin-spencer@atem.co.uk
The reference code for this apprenticeship is VAC1000318994.
Apply now
Closes on Tuesday 1 July 2025
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