Sales Negotiator / Administration Apprentice
CONNELLS RESIDENTIAL
Pontefract (WF8 1AT)
Closes in 13 days (Monday 26 May 2025 at 11:59pm)
Posted on 6 May 2025
Contents
Summary
We’re looking for a highly motivated Apprentice to join our team as an Auction Sales Negotiator/Administrator to complement our fantastic residential sales team in Pontefract. In this role you will learn all about generating and booking valuations, conducting property viewings, negotiating offers and agreeing sales!
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, 9.00am - 5.00pm, with Saturday shift on a rota basis.
37 hours 30 minutes a week
- Start date
-
Monday 2 June 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The successful candidate will:
- Assist with incoming calls and make outbound calls
- Book viewings
- Support the team by providing administrative support
- Preferably a passion for sales
- IT literate (MS Office, internet, email systems and social media platforms is especially important)
- Creating sales particulars
Where you'll work
26 Market Place
Pontefract
WF8 1AT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
NATIONAL BUSINESS COLLEGE LIMITED
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
You will work towards a Level 2 Customer Service Practitioner Apprenticeship, including Functional Skills if required, which will be delivered via fortnightly day release at National Business College in Huddersfield or via Teams
More training information
Ideally this role requires someone that holds a full driving licence and has access to their own vehicle
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
About this company
William H Brown have been around since 1890 when William Henry Brown began trading, offering an auctions and valuation service. Over the years we have continued to grow - we now have 129 offices and we're one of the most established names in the industry.
After this apprenticeship
- Opportunity to become a negotiator or administrator
Ask a question
The contact for this apprenticeship is:
NATIONAL BUSINESS COLLEGE LIMITED
Keely Carleton
keely@nationalbusinesscollege.co.uk
+441484430433
The reference code for this apprenticeship is VAC1000318926.
Apply now
Closes in 13 days (Monday 26 May 2025 at 11:59pm)
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