Apprentice Admin Assistant

Summary

With a big vision for the future, this is a role where you can play a big part in the next chapter of our story. We are in a strong place, we are growing steadily, and all in an economic environment where there's high inflation and concerns about recession, so from a job security and progression point of view it’s a really good time to join us.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday to Friday between 9am to 5pm. 4 days in the office. 1 study day per week.

37 hours 30 minutes a week

Start date

Monday 23 June 2025

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

Assist with the daily office operations, including answering phones, responding to emails, and handling correspondence
Coordinate meetings, appointments, and travel arrangements for the team
Maintain office supplies and ensure the office environment is organised and efficient
Provide administrative support to the engineering team, including drafting correspondence, scheduling meetings, and preparing meeting minutes
Assist in organising company events, training sessions, and workshops
Support HR-related activities, such as onboarding new employees and maintaining staff records
Liaise with Director’s EA/Compliance/Project Administration Team and others to ensure good communication and administrative operations between all parties
Maintain electronic and physical filing systems for project documents, contracts, and records
Assist with the creation, formatting, and editing of documents, ensuring consistency and adherence to company standards
Input and update Employee data in relevant CRM software systems
Research and information gathering for the Director and Director’s EA

This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the manager which are relevant to your role within the company to meet the overall business needs.

Where you'll work

(SUITE 3.02)
NETWORK HOUSE
BASING VIEW
BASINGSTOKE
RG21 4HG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

C.M.S. VOCATIONAL TRAINING LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

As a Business Administrator Apprentice, you will complete the following qualifications as part of your Apprenticeship:

Level 3 Business Administrator Standard Apprenticeship
Level 2 Functional Skills Maths and English if not already achieved

You will also develop the skills, knowledge and behaviours required to work within an office environment. This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills. You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.

Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio.

Requirements

Essential qualifications

GCSE in:

5 -9, including Maths and English (grade 5-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Team working
Initiative
Skills in Microsoft Office
Willingness to learn and adapt
Excellent written and verbal

Other requirements

Benefits: • Company events • Health & wellbeing programme • Life insurance • On-site parking • Private medical insurance • Store discount Work Location: • Basingstoke, In person

About this company

We are an engineering consultancy and genuine project partner, providing site intelligence, innovative designs, advice, and project management to direct and guide you towards the best outcome for your project and assets. Specializing in Mechanical, Electrical and Public Health (MEP), Civils & Structural Engineering, Earthing & Lightning Protection, Surveys, BIM, Energy Efficiency, and Sustainability Services, we are a close-knit team of highly experienced engineers dedicated to making our clients’ projects a success.

https://www.craysideconsulting.co.uk/ (opens in new tab)

Company benefits

Apprenticeship salary, opportunities for career progression, life and medical insurance, company pension, wellness programmes, discounts.

After this apprenticeship

Upon completion of the Apprenticeship, the role may be reviewed for a permanent position.

Ask a question

The contact for this apprenticeship is:

CRAYSIDE CONSULTING LTD

Rhiannon

enquiries@craysideconsulting.co.uk

07355615902

The reference code for this apprenticeship is VAC1000318885.

Apply now

Closes in 22 days (Friday 30 May 2025 at 11:59pm)

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