Medical Receptionist Apprentice
ZETLAND MEDICAL PRACTICE
North Yorkshire (TS11 7BL)
Closes in 19 days (Sunday 25 May 2025 at 11:59pm)
Posted on 6 May 2025
Contents
Summary
To provide courteous and effective reception, telephone and back office duties for the practice, ensuring an efficient and professional image is maintained at all times. You will be responsible for providing reception support to the practice including back office tasks ensuring the office runs with a degree of accuracy and efficiency.
- Wage
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£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday, flexibility is required to ensure continuity of service, hours between 8.00am and 6.00pm.
37 hours a week
- Start date
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Monday 2 June 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
In this role, you will be working in a busy doctor's surgery providing support to the practice, some of the duties include:
- Receiving patients in a pleasant and efficient manner.
- Making appointments for patients.
- Telephone - making appointments, taking messages answering queries.
- To receive and record requests for home visits referring to the GP if necessary.
- To be proficient in the use of the clinical computer system and to update patient records when requested.
- Photocopying patient notes following practice protocol.
- To prepare incoming and outgoing mail.
- Scanning and filing using the electronic mail system.
- Processing Registrations
- Data input
- Be a good team member – fit in, be flexible and contribute to the changing needs of the office.
- To be familiar with all office protocols and emergency procedures, i.e. fire alarms, medical emergencies.
- Any other duties as specified by the Reception Manager.
Where you'll work
ZETLAND MEDICAL PRACTICE
WINDY HILL LANE
MARSKE BY THE SEA
North Yorkshire
TS11 7BL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
THE EDUCATION TRAINING COLLECTIVE
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- Level 3 Business Administrator apprenticeship standard at Redcar & Cleveland College.
- Functional skills Maths & English, if required.
More training information
This apprenticeship will be all on the job, you won't need to attend college.
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade A*-C/9-4)
- Maths (grade A*-C/9-4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Team working
- Initiative
- Time management
- Works well under pressure
- Ability to multi-task
- Confidentiality
- Able to work independently
About this company
We aim to deliver high quality primary health care to all our patients. We value the opportunity to provide a service where we can work in partnership with our patients to improve and maintain good health. The practice area covers Saltburn, Skelton, Marske, New Marske, Redcar, Upleatham & Yearby.
After this apprenticeship
An opportunity for a full-time position at the end of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
THE EDUCATION TRAINING COLLECTIVE
Anna Reeves
Anna.reeves@the-etc.ac.uk
07436 795883
The reference code for this apprenticeship is VAC1000318812.
Apply now
Closes in 19 days (Sunday 25 May 2025 at 11:59pm)
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