Business Administration and IT Support Apprentice

Summary

Hoshizaki are seeking to recruit an enthusiastic Business Administration and IT Support Apprentice to join their team. Guided by the IT staff, you’ll gain hands-on experience with infrastructure, hardware, and software while supporting end users, handling incidents, and managing service requests across departments.

Wage

£19,500 a year

Check minimum wage rates (opens in new tab)

Wage (under 18) £19,500 (over 18) £23,809.50

Training course

Business administrator (level 3)

Hours

Monday- Friday Start Time: 07:50 Finish Time: 16:50

37 hours 30 minutes a week

Start date

Monday 2 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Job Role:

Provide end user desktop support - Windows 10 and 11, Microsoft 365, User account administration, Peripherals
Installing desktop PCs and mobile devices via Intune
Deploying software and configuration
Creating procedures and supporting end users to maximise their use of IT solutions
Responding to all incidents and requests on the helpdesk
Administration of the IT Service Management helpdesk
Troubleshooting 1st and 2nd line user based tickets - Various endpoint issues such as Windows operating system issues and guidance, Microsoft issues, monitor, docking station, printer setup and support, administration of user accounts, system permissions and more.
Checking backup jobs from previous day
Environment checks - physical checks of IT infrastructure, meeting rooms, visitor system
Anti-Virus checks - ensuring all endpoints are installed/up to date/license recovery
Installation of PC/Laptops to end users by Microsoft Intune
Installation and support of various printer types including multi-function printers, Laser, Label etc
Installation and support of mobile devices including smart phones and tablets
Purchasing various IT equipment
Creating/updating work instructions for IT and guides for end users

Where you'll work

TELFORD 70
STAFFORD PARK 7
TELFORD
SHROPSHIRE
TF3 3BQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

IN-COMM TRAINING AND BUSINESS SERVICES LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will gain a Level 3 Business Administration qualification after successful completion of the 18 month training schedule.

You will be required to attend In-Comm Training Unit 5A Telford 54 Business Park, Nedge Hill, Telford, Shropshire, TF3 3AJ in a block release 2 days a week for 5 weeks.

You will also receive monthly assessor visits at the company.

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade A*-C/9-5)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Non judgemental
Interest in IT

Other requirements

Candidate must have an interest in IT and basic knowledge of IT software.

About this company

Hoshizaki is a leading manufacturer of commercial kitchen and food service equipment. Creator's of Japan's first fully automated ice maker, Hoshizaki now features an extended line of kitchen and food service equipment, including ice machines and dispensers, refrigerators and freezers, sushi cases and water electrolysers for different users across a wide span of industry sectors.

https://hoshizaki-europe.com/ (opens in new tab)

After this apprenticeship

There will be a full-time position available upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

IN-COMM TRAINING AND BUSINESS SERVICES LIMITED

Keira Stead

keiras@in-comm.co.uk

The reference code for this apprenticeship is VAC1000318769.

Apply now

Closes in 17 days (Monday 26 May 2025 at 11:59pm)

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