Apprentice Customer Service Parts Advisor

Summary

Partic Motor Spares Ltd are offering a fantastic opportunity for an Apprentice Customer Parts Advisor to join our busy operation at our Worksop site. The successful candidate will be a key part of the customer service team enabling us to deliver commercial vehicle parts to support local businesses.

Wage

£17,784 a year

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Pay will be £8.55 per hour for first 3 months. 3 months onwards, a minimum of national minimum wage (following a performance review).

Training course

Customer service specialist (level 3)

Hours

Monday - Friday, between the hours of 8:30am & 5:30pm. Saturdays between the hours of 8:30am & 12.00pm will be required on a rota basis.

40 hours a week

Start date

Monday 9 June 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a valued member of the team you will have direct contact with customers via face to face, telephone calls and emails. You will provide customers with support on identifying the correct parts they require through to arranging delivery direct to the customers workshops.

Duties will include:

Using systems and technology to meet customer needs.
Using a range of communication skills, including listening, and responding in a way that builds customer confidence.
Understanding the difference between and working with internal and external customers.
Knowing policies and procedures, including returns and complaints.
Understanding different customer needs and priorities to allow use to provide the appropriate service.
Knowing the targets and goals you need to deliver against.

Where you'll work

Sandy Lane Industrial Estate
Worksop
S80 1TN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WEST NOTTINGHAMSHIRE COLLEGE

Your training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

This is a work based programme which means that predominantly, your learning will take place on the site of your employment and within your contracted working hours.

We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working

About this company

Partic Motor Spares are one of the largest family owned UK distributors of Truck, Bus and Trailer parts & accessories to independent end users and fleet operators throughout the commercial vehicle industry and beyond. We have 12 branches located across the East Midlands, North Lincolnshire, East Yorkshire and West Yorkshire and have over 60 delivery vehicles on the road. Service to our customers is paramount and we offer a first class delivery backed-up by superb technical support.

https://www.particmotorspares.co.uk/ (opens in new tab)

Company benefits

Overtime may also be available. Work wear provided: Polo shirt, fleece, safety footwear, etc. Birthday off.

After this apprenticeship

Once qualified, the right candidate can progress within the company.

Ask a question

The contact for this apprenticeship is:

WEST NOTTINGHAMSHIRE COLLEGE

Leoni

apprenticeships@wnc.ac.uk

01623 900469

The reference code for this apprenticeship is VAC1000318635.

Apply now

Closes in 27 days (Monday 2 June 2025 at 11:59pm)

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