Business Administration Apprentice

Summary

This is an exciting opportunity to join our supportive and friendly team as a business administration apprentice. You'll support the Managing Director and Operational Team by carrying out administrative duties across multiple operations, financial and client relations departments.

Wage

£16,009 a year

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Training course

Business administrator (level 3)

Hours

Monday to Friday, 9.00am to 5.00pm.

37 hours 30 minutes a week

Start date

Monday 2 June 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The post holders’ responsibilities shall include but not be limited to:

Filing, scanning
General office duties
Use of internet and office packages
Sourcing materials liaising with varying suppliers
Customer feedback: liaise with customers to ensure planned work visits are convenient and effective
Liaise with customer to develop effective working relationships
Marketing & social media building, distribution to assist company growth
Ensure confidentiality of data you come across and report on all activities and information that could affect company reputation, contractor, employee or client safety, health or welfare
Build network links with varying organisations & suppliers
Support the operations team in all aspects of the general running of the office
Data Analysis
Answering and dealing with phone calls, emails and various communication platforms

Qualifications and Experience:

Qualification level GCSE min Maths & English Grade 4/C
Ideally some administrative experience (preferably within customer facing environment)
Ideally some I.T knowledge -Office package (Word, Excel, PowerPoint) experience at beginner level
Customer facing experience
Self-starter, resourceful, flexible, responsive, detail oriented and possess a good work ethic
Excellent communication skills at all levels, both verbal and written

Candidates will need to show capability for teamwork and customer liaison capabilities. Have good problem-solving skills both operational and technical. Be dynamic, hands on, flexible and understand the needs of the business and our customer’s demands, although for the right individual full training will be provided.
Occasionally you may be required to perform other tasks which are not included in the above description but are within the capabilities of the individual and where necessary training will be given.

Where you'll work

Marble Hall
80 Nightingale Road
Derby
DE24 8BF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DERBY BUSINESS COLLEGE LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Recruiter qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach, who will be available for support
You receive 20% off the job training during this apprenticeship which is included in your weekly working hours

More training information

DBC Training are a multi award-winning employment and skills training provider.

We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential.

https://dbc-training.co.uk/

Requirements

Essential qualifications

GCSE in:

English and maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Team working
Creative
Initiative
MS Office experience
Willingness to learn
Adaptable
Good time management

About this company

We offer home help & property maintenance support services to our elderly, vulnerable & disabled clients, helping them to stay independent in their own homes for as long as possible.

https://www.locallywedo.co.uk/ (opens in new tab)

Company benefits

On site secure parking. Café on site. High Security office. Smart Casual Dress Code. Family Run.

After this apprenticeship

Excellent opportunities to progress in a rewarding career.

Ask a question

The contact for this apprenticeship is:

DERBY BUSINESS COLLEGE LIMITED

Heather Duffield

heather@dbc-training.co.uk

07375919487

The reference code for this apprenticeship is VAC1000318633.

Apply now

Closes in 27 days (Friday 30 May 2025 at 11:59pm)

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