Apprentice Business Administrator

Summary

Join our professional team to support clinic operations, from greeting patients and managing appointments to handling referrals and coordinating with third parties. You'll also assist with clinical room setup and take part in opening/closing duties, ensuring smooth daily operations.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Weekly wage equates to £256.

Training course

Business administrator (level 3)

Hours

Shift pattern is flexible within operating hours. If you have any days or times you are unable to work please include this in your application. We are open Monday - Thursday 8.00am - 8.00pm, Friday 8.00am - 6.30pm and Saturday 8.00am - 12.00pm.

40 hours a week

Start date

Friday 13 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main duties will include:

Supporting and engaging with different parts of the organisation and interacting with internal or external customers
Working to increase efficiency by supporting and working across teams, as well as helping to resolve issues
Using IT packages and systems (including Microsoft Office) to write letters, emails, proposals, as well as to record and analyse data
Updating and reviewing databases, ensuring information is recorded accurately
Assisting with drafting correspondence, writing reports, and inputting / reviewing work
Maintaining records and files, whilst handling confidential information in compliance with organisational procedures and data protection
Maintaining positive relationships within the team and across the organisation, promoting collaborative working
Communicating with internal and external customers, either in person, on the telephone, in writing or on digital platforms
Assisting with queries from inside and outside the organisation, while representing the organisation
Reviewing processes and providing suggestions for improvements, sharing administrative best-practice across the organisation
Managing work priorities and time to meet deadlines and to complete tasks effectively, while managing expectations

Where you'll work

This apprenticeship is available in these locations:

Scandic House, 85 Mountergate, Norwich, NR1 1PY
34 Adelaide Street, Norwich, NR2 4JD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CITY COLLEGE NORWICH

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

For the full apprenticeship, learners will complete:

Level 3 Business Administrator Apprenticeship Standard
Level 2 Functional Skills in English
Level 2 Functional Skills in maths

Apprentices must pass their Level 2 Functional Skills qualifications before they enter the gateway to the End Point Assessment (EPA).

For the End Point Assessment, apprentices will undertake a knowledge test, portfolio-based interview and project presentation.

Apprentices must attend college sessions once a week (term-time) at the Ipswich Road campus, located near Norwich city centre.

Requirements

Desirable qualifications

GCSE in:

English and Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Team working
Able to work independently
Record/ manage documents
Able to make decisions
Good interpersonal skills
Good at planning
Professional and adaptable
Reliable and self- motivated
Responsible

Other requirements

Level 2 Functional Skills in English and Maths or GCSE Grade 4/ C is desirable. Applicants who are currently undertaking or sitting GCSEs should include their predicted grades on their application. If successful for this position, you will be offered a conditional place on the apprenticeship, subject to you meeting the entry requirements listed above. The role will include work across both of our sites: 34 Adelaide Street, Norwich, and Scandic House in Norwich. Our Adelaide Street Clinic and Norwich office are both based near the city centre, and within walking distance. Adelaide Street is a bit further but is on a bus route, if required. We offer the following: holiday days 25 + bank holidays (increasing annually), comprehensive induction support, private Health Cash Plan and 24/7 advice line, employer pension, flexible working patterns available to promote work-life balance, team building/ social events (team/ staff focus is a key element of Pure), staff wellbeing support, company sick pay, company Maternity/ Paternity/ Adoption/ Neonatal pay, cycle to work scheme and electric car scheme.

About this company

We are Pure Physiotherapy Founded in 2006, Pure Physiotherapy is a clinically lead organisation committed to providing quality physiotherapy care. We have grown organically based on the delivery of expert Musculoskeletal physiotherapy provision and currently have over 350 physios working across the UK. Pure Physiotherapy is a National First Contact Physiotherapy (FCP) provider, focused on quality and sustainable provision. We provide around 50,000 First Contact Physio interventions per month and see around 10,000 in our private clinics and NHS MSK partnerships. We work with over 1,000 GP Practices, and over 190 Primary care networks (PCNs) Nationally, this makes us one of the biggest MSK providers to the NHS and private sectors in the country.

https://purephysiotherapy.co.uk/ (opens in new tab)

Company benefits

Opportunistic overtime is available on Saturdays.

After this apprenticeship

A position may be available for the right candidate following successful completion of the apprenticeship. The business is looking for somebody who wants to develop and gain a full-time position following their apprenticeship.

Ask a question

The contact for this apprenticeship is:

CITY COLLEGE NORWICH

City College Norwich (Apprenticeships)

apprenticeships@ccn.ac.uk

01603773365

The reference code for this apprenticeship is VAC1000318619.

Apply now

Closes in 25 days (Friday 30 May 2025 at 11:59pm)

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