Technical Support Engineer Apprentice
PARKER HANNIFIN MANUFACTURING LIMITED
Tyne and Wear - United Kingdom (NE11 0PZ)
Closes on Monday 16 June 2025
Posted on 2 May 2025
Contents
Summary
A new and exciting opportunity to work within Parker Hannifin, Team Valley. During the course of the apprenticeship, students will work towards achieving their qualification supported by their line manager in addition to their academic learning through their college or training provider and work-based assessor.
- Wage
-
£16,000 a year
- Training course
- Engineering and manufacturing support technician (level 3)
- Hours
-
Monday to Thursday, between 8:00am - 4:30pm. Friday, 8:00am - 1:30pm.
37 hours 30 minutes a week
- Start date
-
Monday 8 September 2025
- Duration
-
3 years 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Utilise the salesforce claim handling platform to resolve claims in line with customer and business expectations.
- Develop product knowledge working through the assembly process in production and also skill training on the job.
- Understand how to access and read technical drawings and resources to apply to customer requests.
- Working towards becoming competent in the resolution of service requests based around product and system knowledge from internal training and development as well as on the job learning.
- Supporting the existing team with information gathering where complex issues are being managed.
- Assigned SMART objectives through PPP system, these are a combination of individual and top- level team objectives which the individual can influence.Specific tasks will be assigned by the QA/TSG Manager or an assigned supervising engineer
- Work within a strong team and be time focused.
- Individual can plan own workload around agreed timescales, must be capable of questioning others to obtain information.
Where you'll work
Parker Hannifin Manufacturing Ltd
Gas Separation and Filtration Division EMEA
Dukesway - Team Valley Trading Estate - Gateshead
Tyne and Wear - United Kingdom
NE11 0PZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
ZENITH PEOPLE LIMITED
Your training course
Engineering and manufacturing support technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Follow health and safety regulations, standards, and guidance.
- Follow procedures in line with environmental and sustainability regulations, standards, and guidance. For example, segregation of resources for reuse, recycling and disposal.
- Comply with engineering standards and regulations. For example, British Standards (BS), International Organisation for Standardisation standards (ISO). European Norm (EN).
- Analyse engineering and manufacturing data and information to support technical outputs. For example, read and interpret text, data, engineering drawings, work instructions, method statements, operation manuals.
- Apply scientific, technical or engineering principles.
- Apply problem solving techniques to solutions for identified technical problems.
- Organise, plan and prioritise workflow and scheduling of work with stakeholders.
- Identify, organise and use resources to complete tasks, considering cost, quality, safety, security and environmental impact.
- Produce job specific technical outputs. For example, engineering drawings, quality control management, computer control programming, business improvement, adverse incident reports, technical investigations, equipment appraisals and specifications.
- Provide support and guidance for handover of work to stakeholders. For example, checklists, product or process status, access to supporting documents.
- Record information - paper based or electronic. For example, energy usage, equipment service records, test results, handover documents, checklists.
- Follow standard operating procedures.
- Follow manufacturer's instructions. For example, safe instructions for use of products, processes and machinery.
- Apply quality assurance and control principles and practices. For example, conduct physical checks, take samples, inspections or tests.
- Apply continuous improvement techniques.
- Apply team working principles.
- Communicate in writing with others for example, stakeholders, colleagues, and managers.
- Communicate with others verbally for example, colleagues and stakeholders.
- Use information and digital technology. Comply with GDPR and cyber security regulations and policies.
- Carry out and record learning and development activities.
- Apply equity, diversity and inclusion procedures.
- Follow health and safety regulations, standards, and guidance.
- Follow procedures in line with environmental and sustainability regulations, standards, and guidance. For example, segregation of resources for reuse, recycling and disposal.
- Comply with engineering standards and regulations. For example, British Standards (BS), International Organisation for Standardisation standards (ISO). European Norm (EN).
- Analyse engineering and manufacturing data and information to support technical outputs. For example, read and interpret text, data, engineering drawings, work instructions, method statements, operation manuals.
- Apply scientific, technical or engineering principles.
- Apply problem solving techniques to solutions for identified technical problems.
- Organise, plan and prioritise workflow and scheduling of work with stakeholders.
- Identify, organise and use resources to complete tasks, considering cost, quality, safety, security and environmental impact.
- Produce job specific technical outputs. For example, engineering drawings, quality control management, computer control programming, business improvement, adverse incident reports, technical investigations, equipment appraisals and specifications.
- Provide support and guidance for handover of work to stakeholders. For example, checklists, product or process status, access to supporting documents.
- Record information - paper based or electronic. For example, energy usage, equipment service records, test results, handover documents, checklists.
- Follow standard operating procedures.
- Follow manufacturer's instructions. For example, safe instructions for use of products, processes and machinery.
- Apply quality assurance and control principles and practices. For example, conduct physical checks, take samples, inspections or tests.
- Apply continuous improvement techniques.
- Apply team working principles.
- Communicate in writing with others for example, stakeholders, colleagues, and managers.
- Communicate with others verbally for example, colleagues and stakeholders.
- Use information and digital technology. Comply with GDPR and cyber security regulations and policies.
- Carry out and record learning and development activities.
- Apply equity, diversity and inclusion procedures.
Your training plan
You will be studying a Level 3 Level 3 Engineering and Manufacturing Support Technician apprenticeship standard over an 42-month period. This is a work based programme where you will get allocated time to complete your apprenticeship work and also receive regular meetings with your training provider.
Requirements
Essential qualifications
GCSE in:
- English (grade 6)
- Maths (grade 6)
- Science (grade 6)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
About this company
Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Parker Hannifin provides expert industry knowledge, innovative engineering, and robust solutions for a cleaner, greener tomorrow. At Parker Hannifin, you have the individual scope for development to discover a broad range of topics and possibilities to which you can contribute your own ideas. Parker Hannifin is an equal opportunity employer and aware of its responsibility toward people with disabilities.
After this apprenticeship
Potential full time position available upon completion of apprenticeship.
Ask a question
The contact for this apprenticeship is:
ZENITH PEOPLE LIMITED
Ian Wilkinson
ianwilkinson@zenithtraining.org.uk
01919171097
The reference code for this apprenticeship is VAC1000318595.
Apply now
Closes on Monday 16 June 2025
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.