Service Administrator Apprentice

Summary

Star International are looking to recruit a Service Administrator Apprentice to join the team. The successful candidate will experience the full customer life cycle of a servicing industry, from initial enquiry, planning service jobs, execution and following up with customers.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday - Friday, 8.00am - 4.30pm.

40 hours a week

Start date

Monday 19 May 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Answer and direct phone calls in a professional and courteous manner
Follow the full life cycle of the customer initial enquiry, through to billing, raising purchase orders and invoicing
Planning, allocating and arranging stock
Tracking job progress with engineers, processing and collating job sheets, delivery notes and time sheets
Ensure customer documentation is completed as per certificate requirements
Arrange invoice and payment for suppliers
Monitor and track calendars to ensure efficient resource planning
Make travel arrangements for engineers
Liaise with customer and update regularly with progress and outcomes
Utilise systems to maximise efficiency and communication
Perform data entry tasks accurately and efficiently
Perform general clerical duties such as photocopying, scanning, and filing

Where you'll work

STAR HOUSE
TURBINE INDUSTRIAL PARK
TURBINE ROAD
BIRKENHEAD
CH41 9BA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WIRRAL METROPOLITAN COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship Standard, including:

Knowledge, Skills & Behaviours
End-Point Assessment

Requirements

Essential qualifications

GCSE in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Administrative skills
Team working

About this company

At Star International, we specialise in delivering safe, reliable, and cost-effective safety solutions to the marine and offshore sectors. Alongside an extensive range of marine and offshore products, we deliver on-site inspection and servicing packages designed to support the changing needs of shipping schedules, including fire safety, marine evacuation systems and refrigeration. Star has grown exponentially since we began in 2005, establishing a global presence. This ambition, plus more than 100 years of combined marine experience, allows us to offer bespoke solutions that combine innovation and expertise.

https://star-international.co.uk/ (opens in new tab)

Company benefits

20 days holiday plus 8 bank holidays.

After this apprenticeship

Possibility of a full-time position upon successful completion of the apprenticeship

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