People & Culture Apprentice

Summary

This People & Culture Apprentice role offers hands-on training in HR processes, supporting recruitment, onboarding, and employee records. You'll gain valuable experience and contribute to an inclusive culture. It's a great step towards a rewarding HR career, providing essential knowledge, skills, and behaviours for success.

Wage

£19,000 a year

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Training course

HR support (level 3)

Hours

Monday to Friday, 7.5 hours per day between 8.00am and 5.00pm, hours to be agreed with your line manager.

37 hours 30 minutes a week

Start date

Monday 9 June 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Support the People & Culture team with HR administration tasks
Assist with recruitment processes, including scheduling interviews, liaising with candidates, and preparing offer letters
Help coordinate onboarding activities, ensuring new starters have a smooth and positive experience
Maintain and update employee records on the HR system
Assist in preparing HR documentation, including contracts, policies, and letters
Respond to general HR queries via email and other communication channels
Support the coordination of training sessions and development initiatives
Help track probationary periods and follow up on necessary reviews
Assist with processing leaver documentation and exit interview surveys
Ensure all HR files and documents are organised and up to date
Support office administration, including booking accommodation and travel for staff
Work with the apprentice coach to develop skills and gather examples of HR best practices
Learn about HR policies, procedures, and legislation to provide accurate support
Undertake on-programme assessments to test HR knowledge and skills
Complete a consultative project as part of the End Point Assessment (EPA)

Where you'll work

FIRST FLOOR
VIOLET 3
SIC TECH DARESBURY
WARRINGTON
WA4 4AB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WARRINGTON & VALE ROYAL COLLEGE

Your training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

One day per week at Warrington & Vale Royal college (Warrington campus).

More training information

As part of this apprenticeship, you will work towards a level 3 CIPD qualification at Warrington and Vale Royal College where you will receive structured training through a combination of classroom learning, practical exercises, and on-the-job experience. You will be required to attend weekly college sessions and complete assessments throughout the programme.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Adaptable
Enthusiastic & Eager to learn

Other requirements

Specifically, we’re looking for someone who: • Enjoys working with people – You’ll interact with team members at all levels, answering HR-related questions and ensuring a positive experience. • Is eager to learn – HR is about understanding people and workplace dynamics. If you’re curious and enthusiastic, this is a great opportunity to grow and develop in the field. • Has a proactive and positive mindset – You’ll take on a variety of tasks, and a “can-do” attitude will be key to your success. • Thrives in a supportive team environment – If you love connecting with people and making a difference, you’ll fit right in. • Has a full UK driving licence and access to own vehicle.

About this company

MCS (Microgeneration Certification Scheme) is the UK’s national quality mark for small-scale renewable technology, such as solar panels and heat pumps. We’re here to set standards and provide protection, giving consumers confidence to invest in renewable technologies to heat and power their homes and small businesses. Working with industry, MCS defines, maintains, and improves quality, by setting standards for low-carbon energy technology products, contractors, and their installations. Now is an exciting time to join MCS; especially as we launch the redevelopment of the Scheme, which will have a greater focus on consumer protections, quality workmanship, and dispute resolution. 2024 was a record-breaking year for the small-scale renewables industry in terms of installation volumes and we look forward to continuing our vital role in driving forward the UK's progress towards Net Zero.

https://mcscertified.com/about-us/ (opens in new tab)

Company benefits

New Starters: Welcome lunch with the CEO. Complimentary Snacks & Drinks when working from the office. Social Events: Regular events in the office, dress-down Fridays, and more. Free Parking when working from the office. Supportive HR Policies

After this apprenticeship

This apprenticeship is the perfect step to a rewarding career in HR, providing you with the essential knowledge, skills, and behaviours required for a successful career.

Ask a question

The contact for this apprenticeship is: