Housing Apprentice

Summary

Working as part of the Housing Service, this incredibly rewarding role makes a real difference to people's lives. This role also provides the opportunity to be part of a proactive and innovative team. The apprentice will play a key role in the support of the Private Sector Housing Team, wider Housing Team and Housing Options and Strategy Teams.

Wage

£19,292.21 a year

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Training course

Regulatory compliance officer (level 4)

Hours

9am to 5pm Monday to Friday.

37 hours a week

Start date

Monday 15 September 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Respond to customer enquiries via telephone, mail and electronically
Progress cases, from application to final outcomes, alongside the collection of any additional required information from a range of sources
Keep excellent records of customer contacts and outcomes while ensuring that information is recorded and shared within GDPR rules
Support colleagues in the housing team with administrative work, updating case notes and creating case files for officers
Help with the production of information available to the public, such as leaflets, website information and social media posts
As you move through your training qualification, you will be able to progress risk assessments, undertake investigations, write reports and undertake enforcement action
You will be required to undertake site visits, so flexibility, a full driving licence and use of a car is essential. You will also need to be able to travel throughout the Wychavon and Malvern Hills districts

Where you'll work

Civic Centre
Queen Elizabeth Drive
Pershore
Worcestershire
WR10 1PT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CSA (SERVICES) LTD

Your training course

Regulatory compliance officer (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Plan and deliver compliance support services in line with business expectation
Carry out activities in line with their organisations regulatory outcomes - ensuring business prosperity and consumer/environmental protection
Work within the organisations policies and procedures and the law
Assess regulatory risks and use risk assessment to guide their activities and target resources
Gather, analyse, use and share data to inform risk assessment
Engage constructively with business and tailor their approach to businesses that they interact with
Take account of the provisions of statutory Codes in order to engage effectively with businesses
Plan their compliance support activities so as to deliver their responsibilities efficiently
Work as part of a team building and maintaining good working relationships with both business and regulator stakeholders
Make appropriate intervention choices to have the greatest impact on supporting compliance
Take a proportionate approach to intervention choice
Work effectively with other organisations
Prepare appropriately for checks on compliance
Conduct interventions in a proportionate manner
Be responsive to the circumstances encountered
Make informed assessments of compliance and risk
Follow-up on checks on compliance in an appropriate manner
Promote the importance of compliance, and their organisations role in supporting compliance
Provide information and guidance that is needed by businesses and/or those they regulate
Provide the tailored advice that is needed by businesses where appropriate
Communicate effectively with businesses that have failed to comply
Work with partner organisations to support proportionate, risk based responses to non- compliance
Conduct thorough investigations of non-compliance and allegations of non-compliance
Take actions to deal with non- compliance using a wide range of interventions including advice and guidance, formal letters and notices. Where necessary impose sanctions
Provide appropriate support for those adversely affected by non-compliance
Having sound judgement. This includes making decisions about the relevance, quality and accuracy of the information available and using and sharing it appropriately
Monitor and report on their activities and performance
Evaluate their activities in relation to their regulatory objectives and their organisations strategic priorities
Use IT systems to manage, share and store information in accordance with data protection requirements where appropriate
Use digital technologies to communicate with and support partner organisations and regulated entities
Use digital competencies to support the regulation of online markets

Your training plan

Training schedule has yet to be agreed. Details will be made available at a later date.

Requirements

Essential qualifications

GCSE in:

English (grade 4-9)
Maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Team working
Full UK Driving License
Desire to make a difference

About this company

Malvern Hills and Wychavon District Councils are rewarding places to work, with high levels of resident satisfaction and motivated staff who enjoy working for us. Located in south Worcestershire, both districts boast beautiful natural environments, a rich heritage and plenty to do and see. The districts are ranked the top two best rural places to live in the West Midlands and are amongst the top 30 in the country. We pride ourselves on being progressive organisations spending time, energy and investment on what we know matters to our residents and communities – things like supporting our town centres and rural communities, creating jobs, keeping the streets clean, reducing our carbon footprint, helping people feel safe and preventing homelessness. We are an employer that values face to face Communication, Collaboration and Connection, therefore all our roles have an office based requirement with some agile working as part of the role.

https://www.wychavon.gov.uk/about-wychavon-district-council/about-wychavon (opens in new tab)

Company benefits

Excellent pension scheme Generous annual leave entitlement Training and development programme Onsite nursery 20% staff discount Discounted gym and swim membership. Health and well-being support. Cycle to work scheme. Employee discounts.

After this apprenticeship

The opportunity is a fixed term contract however we encourage all our apprentices to apply for permanent opportunities within the council as positions become available.

Ask a question

The contact for this apprenticeship is:

CSA (SERVICES) LTD

Rachael Tooth

rachael.tooth@wychavon.gov.uk

01386 565511

The reference code for this apprenticeship is VAC1000318511.

Apply now

Closes in 7 days (Wednesday 21 May 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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