IT Support Apprentice

Summary

We are looking for motivated, hard-working people who are passionate about a career in technology. Supporting the Technical Team, you will be providing general assistance to the schools including onsite repairs and commissioning of equipment, documentation, 1st Line support leading to 2nd line both onsite and remotely.

Wage

£19,000 a year

Check minimum wage rates (opens in new tab)

Training course

Information communications technician (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm.

40 hours a week

Start date

Wednesday 28 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Supporting the Technical Team, in various locations within Hertfordshire and surrounding counties you will be providing general assistance to the schools including onsite repairs and commissioning of equipment, documentation, 1st Line support leading to 2nd line both onsite and remotely.

You will be exposed to a range of technologies including networking, wireless, desktop devices, audio visual systems and a range of software platforms, alongside the structured training program in conjunction with Apprenticeship Training.

Duties in this role will include:

Hardware and software repairs
Installation of hardware and software
Configuring and installing network infrastruture
Carry out network documentation and reporting
Configuring and monitoring cloud services
Assisting with sourcing spare parts and replacement equipment
Assisting Technical team with maintenance tasks and installs

Where you'll work

Unit 1
Park Farm Industrial Estate
Ermine Street
Buntingford
SG9 9AZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SOLVEWAY LIMITED

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Solveway offer live-classroom learning through our on-line portal with a qualified IT Tutor. You will also have a dedicated IT work coach
Training will be typically 1 day a week and you will be studying for the ICT Level 3 qualification on an apprenticeship

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4-9)
maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

Full UK driving licence is highly desirable

About this company

Interm IT is an Exclusively Educational IT Support Company. We take pride in the support that we offer to all of our schools. Interm IT has been supporting schools for over 25 years; our managed service helps schools who want reliable technology to support their educational environment by providing dedicated consultants as an extended member of their team, backed up by our in-house support desk and the use of cloud-based monitoring tools. Interm IT supports schools of all levels from Nursery to the sixth form in the south-east of England.

https://intermit.co.uk/ (opens in new tab)

After this apprenticeship

We are looking to offer full-time employment upon successful completion of the apprenticeship. We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually

Ask a question

The contact for this apprenticeship is: