IT Support Technician Apprentice

DEVICE DOCTORS REPAIRS AND SUPPORT LTD

CHICHESTER (PO19 8PR)

Closes in 24 days (Tuesday 27 May 2025)

Posted on 2 May 2025

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Summary

Looking for a career in the IT industry? We are looking for new talent within our friendly organisation to help deliver outstanding services to our customers. We are looking for motivated, hard-working people who are passionate about technology. Our apprenticeship programme is intended for candidates who are looking for a career in IT.

Wage

£16,000 a year

Check minimum wage rates (opens in new tab)

The salary range for this role is £14,723 - £18,000 per year, dependent on suitability and experience

Training course
Information communications technician (level 3)
Hours
Monday- Friday, 9.00am - 5.00pm

37 hours 30 minutes a week

Start date

Wednesday 28 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As our IT Support Technician Apprentice, you'll be the first point of contact for our clients, ensuring their technical issues are resolved swiftly and effectively.

Your responsibilities will include:

  • Client Support: Provide remote and on-site IT support to schools and business clients, troubleshooting hardware, software, and network issues
  • Home Assistance: Assist home users with their tech needs, including in-home support and repairs
  • System Maintenance: Perform routine IT maintenance tasks such as software updates, backups, and system monitoring
  • Device Setup: Configure and set up new devices, including laptops, desktops, and peripherals
  • Customer Service: Deliver exceptional service, building strong relationships with clients and ensuring their satisfaction

What we're looking for:

  • People Skills: You're friendly, approachable, and communicate effectively with diverse clients
  • Tech Enthusiast: A genuine passion for IT and a desire to develop your technical skills
  • Problem Solver: Strong analytical abilities with a logical and methodical approach to troubleshooting
  • Team Player: Ability to work both independently and collaboratively within a team environment
  • Local Commitment: Residing locally with intentions to stay and grow within the community
  • Customer Service Experience: Prior experience in customer service is ideal
  • Driving License: A full UK driving licence and willingness to travel to client sites when required

Where you'll work

UNIT 3B
SPUR ROAD
CHICHESTER
PO19 8PR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SOLVEWAY LIMITED

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

  • Information Communications Technician
    Level 3 Apprenticeship Standard
  • The training is delivered fully remotely and classes are bi-weekly

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Other requirements

You must be a driver with your own car or close to passing your driving test, as you will be travelling between different sites to deliver on-site support

About this company

At Device Doctors, we're more than just an IT services provider; we're a close-knit team passionate about delivering bespoke IT solutions to local businesses, schools, and home users. Our mission is to empower our clients with reliable, hassle-free technology, allowing them to focus on what they do best. As a small business with big ambitions, we're on the lookout for a dynamic IT Support Technician Apprentice to grow with us.

https://devicedoctors.co.uk/ (opens in new tab)

Company benefits

Pension, private health cover and life assurance plan Membership of Employee Ownership Trust (all employees become part owners of the business, getting access to profit share & dividends)

After this apprenticeship

  • We are looking to offer full time employment upon successful completion of the Apprenticeship
  • We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually

Ask a question

The contact for this apprenticeship is:

SOLVEWAY LIMITED

Catherine Wingrove

catherinewingrove@solveway.co.uk

The reference code for this apprenticeship is VAC1000318476.

Apply now

Closes in 24 days (Tuesday 27 May 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.