Technical Admin Support Apprentice

Summary

This is a fantastic opportunity to join a successful IT business based in Ilkeston as their new Technical Admin Support apprentice. The role will be key to providing support to our team of technical experts and will involve workshop management (ensuring workshop jobs are booked in allocated to engineers and turned around in sufficient time).

Wage

£16,685.50 a year

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday to Friday, 9.00am - 5:30pm.

40 hours a week

Start date

Sunday 1 June 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

General Administrative duties
Receiving and booking in stock, updating stock system and allocating to jobs.
Management of stock.
Workshop management – ensuring workshop jobs are booked in allocated to engineers and turned around in sufficient time.
License renewals (Veeam, 3CX, firewalls, Microsoft license checks).
Domains and Hosting, ensuring domains are renewed, hosting renewed, SSLs renewed.
Asset management and tracking (loans etc).
Management of equipment recycling and destruction (inc destruction certificates).
Arranging delivery of equipment to customers (shipping).
Phone number porting, LOA forms, timing of number ports etc.
Management of broadband installations and migrations, arranging Openreach visits with clients, ensuring IDT engineer visits booked when required, ensuring hardware delivered in time.
Management of mobile services (SIM card assignment, number porting, delivery of SIMs/devices to customers).
RMA administration, liaising with suppliers to resolve issues with faulty goods.

Where you'll work

UNIT 1A
MERCIAN PARK
MERCIAN CLOSE
ILKESTON
DE7 8HG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CHESTERFIELD COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be expected
to work towards the (Business Administrator Level 3 ), with support from your employer and the Chesterfield College Group.

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Let's be honest, some IT companies can feel like chatbots programmed with tech speak. Not here, we're all about the human touch. Sure, we geek out a bit over cool tech, but that's just the means to an end. We do care about understanding your business, your goals, and (of course) your tech pain points. Think of us as your IT translator, turning your needs into real solutions that drive success and transform your IT and communications. We listen, we understand, and most importantly, we make it all work seamlessly for you. No Pain. Just gain.

http://www.idt-ltd.co.uk (opens in new tab)

After this apprenticeship

Full time position with company. Continual training and development.

Ask a question

The contact for this apprenticeship is:

CHESTERFIELD COLLEGE

Alyce Hunt

hunta@chesterfield.ac.uk

07956914838

The reference code for this apprenticeship is VAC1000318452.

Apply now

Closes in 28 days (Saturday 31 May 2025 at 11:59pm)

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