Laboratory Business Administrator Apprentice

Summary

We have a role in office administration, You will need to be a highly organised individual and able to deal with change. We require an apprentice Office Administrator to join our busy veterinary diagnostic laboratory office providing services to vets, hospitals and animal breeders to help in breeding genetically healthy animals.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm

35 hours a week

Start date

Tuesday 3 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

LABOKLIN is a German based veterinary laboratory with a UK Office in Trafford Park that looks after customers in the UK and Ireland. LABOKLIN provides a complete range of diagnostic tests for veterinary surgeons, breeders, sanctuaries, zoos, universities, laboratories, state departments and animal owners throughout Europe. Laboklin receives samples from practices throughout the U.K. We have a vacancy for an apprentice Administrative Assistant in our laboratory office.

Duties include:

Telephone and e-mail contact with customers
Sorting samples received in the office
Data entry of sample information
Creating reports and documents to a high standard of accuracy
Despatch of samples to other partner laboratories
Stock control and ordering of laboratory and office supplies
Maintaining information database
General office duties in including filing, Photocopying and preparing bundles of documents
Proof reading documents
Producing letters to clients or other third parties
Attending shows and events such as Crufts
Assisting in preparing outgoing post for the day

The successful candidate will have excellent written and spoken English, accurate with good attention to details and must be familiar with Microsoft Word & Excel.

Interest in animals, particularly the different breeds of dog will be an advantage.

There may be other duties undertaken by candidates not listed above from time to time as is the nature of the business. However, most work will be office-based administration and thus the ideal candidate must show interest in working in this business.

Where you'll work

Laboratory for Veterinary Diagnostics
Unit 20 Wheel Forge Way
Trafford Park Manchester
M17 1EH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TOTAL PEOPLE LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 You will be allocated time to develop your knowledge, skills and behaviours (KSB's) alongside experienced colleagues; you will also have the support of a Learning Coach to guide you through the qualification

Requirements

Essential qualifications

GCSE in:

English (grade 5)
Mathematics (grade 5)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Attention to detail
Communication skills
Customer care skills
Initiative
IT skills
Organisation skills
Team working

Other requirements

There may be other duties undertaken by candidates not listed above from time to time as is the nature of the business. Q.1 How will you get to work each day to ensure you arrive on time. Q.2. What interests you in this role?

About this company

LABOKLIN is a German based veterinary laboratory with a UK office in Trafford Park that looks after customers in the UK and Ireland. For many years LABOKLIN has been helping breeders, owners, veterinary professionals and breed clubs in controlling inherited diseases in dogs, cats and horses.

http://www.laboklin.co.uk (opens in new tab)

After this apprenticeship

You will have the opportunity to to progress in the role and further develop you knowledge and skills in a customer focused business environment

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