ICT Apprenticeship

Summary

Are you passionate about technology and eager to build a rewarding career in IT? Intellect is looking for a motivated and enthusiastic ICT Apprentice to join our dynamic team. This is a fantastic opportunity to gain hands-on experience, work with industry professionals, and earn while you learn in a supportive and forward-thinking environment.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Information communications technician (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm

37 hours a week

Start date

Tuesday 1 July 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Issue Resolution: Promptly respond to and resolve IT-related queries and issues from employees, ensuring minimal downtime and maintaining productivity
System Monitoring: Continuously monitor and maintain computer systems and networks, identifying and rectifying potential problems proactively
User Assistance: Assist users with software and hardware installations, updates, and provide guidance on everyday IT use, ensuring a smooth user experience
Documentation: Maintain detailed records of IT issues, resolutions, and user interactions to ensure consistent support and facilitate future troubleshooting
Collaboration: Work closely with the second and third-line support teams, escalating complex issues when necessary and ensuring seamless IT operations across the organisation
Call Handling: Answer incoming IT support calls professionally and efficiently, ensuring that all user issues are logged and addressed in a timely manner
Remote & On-Site Support: Provide both remote troubleshooting solutions and on-site support when necessary, ensuring all IT issues are resolved with minimal disruption to users

Where you'll work

144 BURY OLD ROAD
WHITEFIELD
MANCHESTER
M45 6AT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NOWSKILLS LIMITED

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Information Communications Technician Level 3 Apprenticeship Standard

More training information

Apprenticeships include time away from working for specialist training
You’ll study to gain professional knowledge and skills

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Problem solving skills
Initiative

Other requirements

Understanding common IT issues and having knowledge of networking is required. Knowledge of Office 365 Security score, VMs, Azure, Active Directory and Defender for business.

About this company

We Provide Support Across IT, Cyber Security, Unified Communications, Networking, Computer Services, Web Design, Cloud Backup, Disaster Recovery And Business Continuity, Web Design.

http://intechonline.co.uk/ (opens in new tab)

After this apprenticeship

The successful candidate may be offered full-time employment

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