Bar and Waiting Apprenticeship

Summary

Join us at Nicholson's pubs - The Alexandra, we're a friendly bunch. We've been running pubs for nearly 150 years, so know a thing or two about great food, drink and classic British hospitality. If you love making people "hoppy", we want to hear from you.

Wage

£15,600 a year

Check minimum wage rates (opens in new tab)

Training course

Food and beverage team member (level 2)

Hours

Shift work including bank holidays, evenings and weekends. Exact shifts to be confirmed.

30 hours a week

Start date

Friday 20 June 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As Bar and Waiting Staff at Nicholson's you are the personality behind the beer pumps, the expert on the drink's menu and know our food menu inside out, frequently recommending your favourites. As the friendly face our guests remember, you'll inject your personality every moment you're with our guests so that they love to come back time and time again.

Responsibilities:

Greet, serve and look after our guests
Maintain the highest standards of cleanliness and safety
Work with the team to create a friendly atmosphere our guests will love
Know the menus inside out, making recommendations to our guests
Be a champion of brand standards

You don't even need any experience. So long as you can provide a warm, helpful manner to everyone you meet, we can teach you the ins and outs of working as part of our busy teams.

By taking on a full-time role as a bar and waiting apprentice under the supervision of our passionate teams, not only will you achieve a Level 2 Hospitality Team Member Apprenticeship, you will be able to support the running of our businesses, creating some amazing moments!

What your apprenticeship includes:

A mixture of face to face and skype/phone catch ups every 4 - 6 weeks
A mixture of on and off the job training, including workshops and webinars
Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Trainer
Feedback sessions to discuss progress
Obtain Functional Skills in English and Maths (if you don't already have GCSE or equivalent )
30 hours paid work every week

Benefits for M&B staff:

Love eating out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter or family roast at Toby Carvery, we've got you covered.
Never a dull moment - fun, laughs and lifelong friends!
Funded qualification up to degree level
Charity is important to us. From the company charities to the one which is close to your heart; you can choose how to give something back.
Enjoy a 33% discount off a cosy stay at our Inn Keepers
Lodges.On top of all this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares!

Wage will be:

16-20 year olds: £10 per hour
21+ year olds: £12.21 per hour

At Mitchells and Butlers you will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15 months.

Where you'll work

4 Cathedral Gates
M3 1SW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LIFETIME TRAINING GROUP LIMITED

Your training course

Food and beverage team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Serve food and beverages to individual business standards.
Identify opportunities and apply techniques to increase sales and improve customer experience.
Tailors communication techniques to meet customer needs and build rapport.
Maintain a safe, hygienic, and secure working environment.
Comply with health and safety legislation, regulations, guidelines and procedures.
Follow food safety and allergen legislation and procedures applicable to own role.
Use technology and equipment in line with business policy to meet customer needs.
Handle transactions and payments securely.
Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
Use professional methods of communication that are tailored to different situations, and individual and team needs.
Manages own time and workload, prioritising tasks.
Maintain and rotate stock according to life cycle and business processes.
Ensure equipment and technology faults and maintenance issues are reported promptly.
Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
Keep up to date with changes to products and processes.
Uses feedback to improve own performance.
Reduces the waste of resources, taking sustainability into account, in line with business expectations.
Follows and supports equity, diversity and inclusion legislation and principles.
Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
Serve food and beverages to individual business standards.
Identify opportunities and apply techniques to increase sales and improve customer experience.
Tailors communication techniques to meet customer needs and build rapport.
Maintain a safe, hygienic, and secure working environment.
Comply with health and safety legislation, regulations, guidelines and procedures.
Follow food safety and allergen legislation and procedures applicable to own role.
Use technology and equipment in line with business policy to meet customer needs.
Handle transactions and payments securely.
Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
Use professional methods of communication that are tailored to different situations, and individual and team needs.
Manages own time and workload, prioritising tasks.
Maintain and rotate stock according to life cycle and business processes.
Ensure equipment and technology faults and maintenance issues are reported promptly.
Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
Keep up to date with changes to products and processes.
Uses feedback to improve own performance.
Reduces the waste of resources, taking sustainability into account, in line with business expectations.
Follows and supports equity, diversity and inclusion legislation and principles.
Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Your training plan

Food and Beverage Team Member Level 2, including Functional Skills in Maths and English.

Requirements

Desirable qualifications

Other in:

None required (grade None required)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Team Working
Organisation Skills

Other requirements

The closing date is just a guide, if a suitable candidate is found before the closing date then the vacancy may close early.

About this company

You already know Mitchells & Butlers, even if you don't realise it! That's because we run many of the UK's most famous restaurant and pub brands, including: All Bar One, Sizzling Pubs, Vintage Inns, Harvester, Ember Inns, Toby Carvery, Crown Carveries, Castle, Nicholson's, Premium Country Dining Group, O'Neill's, Alex, Village Pub & Kitchen, Miller & Carter, Browns, Innkeeper's Lodge, Orchid Pubs and The Oak Tree.

After this apprenticeship

Ongoing support and development.

Ask a question

The contact for this apprenticeship is: