Customer Service Apprentice

JUST INSURANCE AGENTS LTD

SUNDERLAND (SR1 2QF)

Closes in 14 days (Thursday 15 May 2025 at 11:59pm)

Posted on 1 May 2025

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Summary

A great opportunity to join the team at an Award-Winning Travel Insurance Broker. As a business, we fully support Apprenticeships. Since 1999, we have become one of the UK’s most trusted Travel Insurance providers, helping more than a million passengers get the cover they need to fulfil their travel ambitions.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Quarterly Bonus available, totalling an additional £1,000 over the first 12 months.

Training course
Customer service practitioner (level 2)
Hours
Week 1: Monday - Friday, 9.00am - 5.00pm . Week 2: Monday - Thursday, 10.00am - 6.00pm. Friday, 9.30am - 5.30pm. No weekends.

37 hours 30 minutes a week

Start date

Monday 26 May 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • Inbound calls with direct customers / wholesale brokers
    Administration tasks including maintaining diary system, dealing with mail from customers/businesses, printing
  • Data Input 
  • Email Handling
  • Live Chat

Where you’ll work

VICTORIA HOUSE
TOWARD ROAD
SUNDERLAND
SR1 2QF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

PENSHAW VIEW TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • An apprenticeship includes regular training with a college or other training organisation
  • At least 20% of your working hours will be spent training or studying

More training information

  • Customer Service Practitioner Level 2 (GCSE) Apprenticeship Standard

 

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Creative
  • Patience

About this company

Just Insurance Agents Limited (JIAL) is a Travel Insurance specialist, offering tailored products and schemes direct to consumer, via third party affiliates and wholesale, via a network of insurance brokers. Established in 1999 and insuring more than one million people in that time, we have relationships with multiple insurers and operate a suite of brands that provide solutions and services to our direct customers and commercial partners across the UK. We are proud to be a Pride 365 Certified Partner.

http://www.jial.co.uk (opens in new tab)

Company benefits

• Bonus Scheme • City Centre location • Staff Discount

After this apprenticeship

  • At Just Insurance Agents Ltd we have two main departments within the business
  • Just Travel Cover (JTC), dealing directly with customers, assisting them in securing suitable travel insurance to fulfil their travel dreams
  • Apprentice - Sales/Customer Service Agent
  • Aneevo is our wholesale department where our team work closely with our insurer and broker partners.
  • Apprentice - Broker Administration 
  • We encourage continuous learning and development and support staff who want to achieve further qualifications following their Level 2

Ask a question

The contact for this apprenticeship is:

PENSHAW VIEW TRAINING LIMITED

Kay Fairbairn

kay.fairbairn@penshawview.co.uk

07535316404

The reference code for this apprenticeship is VAC1000318361.

Apply now

Closes in 14 days (Thursday 15 May 2025 at 11:59pm)

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