Membership Services Consultant Apprentice

Summary

Would you like to join the largest Health and Fitness operator in Europe, Working with Our Membership Services team in Hatfield, and work with a team who have a passion to serve? We have a fantastic opportunity to join Membership Services team as Business administrator apprentice on a fixed term contract.

Wage

£17,927 a year

Check minimum wage rates (opens in new tab)

£17,927 for the first 12 months, plus benefits

Training course

Customer service specialist (level 3)

Hours

Monday to Friday - one Saturday per month. Exact shifts to be confirmed.

35 hours a week

Start date

Thursday 22 May 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Would you like to join the largest Health and Fitness operator in Europe, Working with Our Membership Services team in Hatfield, and work with a team who have a passion to serve?

We have a fantastic opportunity for a positive and enthusiastic person to join our Member Services Team in Club Support offices based in Hatfield as an apprentice on a fixed term contract.

As a Membership services Consultant apprentice, you will Work in a fast-paced environment making high volume outbound calls to members who are leaving or members who have missed a payment, in order to help with the overall attrition of the company.

You will study toward a Customer Service Level 3 Apprenticeship over the duration of 12 to 18 months alongside your role and learning about Customer Insights, Importance of Providing a Positive Customer Experience, Customer Service Performance, Customer Journey, Ownership and Responsibility and Culture and Environmental Awareness

So, what are the benefits of working for David Lloyd Clubs?

As part of the Membership team as well as gaining a nationally recognised qualification on completion of the apprenticeship, you will enjoy a great range of benefits that you’ll be hard pressed to find anywhere else in the industry:

Opportunity to earn commission
Free Club Membership for you and your family
Discounts on our products, such as swimming/tennis Lessons and personal training.
Unlimited 50% discount on food and drinks
Opportunity for advancement and career progression
Flexible shift patterns/majority of shifts are straight, not split!
Learning and Development opportunities
Wagestream App allows you to be paid on demand
Benefits Suite

Where you’ll work

The Hangar Mosquito Way
Hatfield Business Park
Hatfield
Hertfordshire
AL10 9AX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LIFETIME TRAINING GROUP LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

Training schedule has yet to be agreed. Details will be made available at a later date.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Team working

Other requirements

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week). Important Other Info: Benefits • Tailored industry training • 28 days paid holiday each year • Wages paid at National Minimum Wage rather than National Apprenticeship Wage • A mouth-watering 33% off across ALL of our business for you and up to 5 friends • Discounts off High St retailers • Option to opt into some of our share schemes (e.g. Free Share Plan) • Pension scheme • A cycle to work scheme • Flexible shifts Own transport preferable

About this company

David Lloyd Clubs operates 81 David Lloyd clubs in the UK and a further ten across Europe, plus two Harbour Clubs and the high street concept, David Lloyd Studios. We have approximately 475,000 members and employ 6,000 people, including an expert health and fitness team of over 1,800 and more than 400 tennis professionals.

After this apprenticeship

Ongoing training and development.

Ask a question

The contact for this apprenticeship is:

LIFETIME TRAINING GROUP LIMITED

The reference code for this apprenticeship is VAC1000318333.

Apply now

Closes in 14 days (Thursday 15 May 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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