Apprentice Shop Assistant

Summary

Retail assistant Apprentice required for a photo processing shop. As part of your position you will be assisting with the everyday running of the shop.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

9.00am - 5.00pm, with 30-minutes for lunch, Monday - Saturday, and one day off during the week.

37 hours 30 minutes a week

Start date

Tuesday 3 June 2025

Duration

1 year 5 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Assisting customers with ordering photos
Taking passport photos
Printing of photo orders
Taking payments from customers

Where you'll work

123 HIGH STREET
BROMSGROVE
B61 8AE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

INTEC BUSINESS COLLEGES LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard
End Point Assessment
Functional Skills Training (if required)
Work Based Training
Monthly Tutor Sessions (in the work place)

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Customer care skills
Team working
Friendly & Polite

Other requirements

Consider your commute, it must be manageable when looking at the wage being provided.

About this company

We capture more photos than ever before so let’s make sure our precious memories don’t go unseen; print your photos from digital media and share your photos today, at Foto Factory in Bromsgrove. We’ll help you relive the good times over and over again with our photo printing service; digital photos in Bromsgrove.

http://www.fotofactory.co.uk (opens in new tab)

After this apprenticeship

This position could lead into a permanent role within Foto Factory Limited

Ask a question

The contact for this apprenticeship is:

INTEC BUSINESS COLLEGES LIMITED

Linsay Narborough

linsay.narborough@intecbusinesscolleges.co.uk

01788514276

The reference code for this apprenticeship is VAC1000318320.

Apply now

Closes in 27 days (Monday 2 June 2025 at 11:59pm)

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