Event Assistant Apprenticeship

Summary

The role is responsible for supporting the Events Team in the successful delivery of the Venues programme of Events and Shows. This role will be involved in supporting all aspects of the event life cycle from the early booking stages through to the performance(s) the Events Assistant.

Wage

£15,353.51 a year

Check minimum wage rates (opens in new tab)

£15353.51 - £25623.07 (Dependent on age)

Training course

Event assistant (level 3)

Hours

Monday - Sunday (inc. 2 rest days per week).

39 hours a week

Start date

Monday 1 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Responsibilities and Accountabilities:

To assist the planning, organisation and delivery of Shows, Concerts and Events at The Sands Centre, working closely with other team members to ensure success.
To assist with the marketing, promotion and public communications in the lead up to Shows, Concerts and Events to help advertise and promote the program.
To help maintain the venue’s brand and reputation ensuring that the website, social media channels, Stakeholder and Third-party platforms stay up to date with the correct information.
To assist the box office team in running an inhouse ticketing solution, assisting with sales, CRM and all other functions of the Box Office.
To support the Events Manager in delivery of successful events assisting at Shows, Concerts & Events ensuring an excellent customer experience.
To assist where necessary across the department, offering support to your team members as the Shows, Concerts & Events move through the Event Life Cycle.

Key Working Relationships:

Reports to the Venue Manager.
To constructively interact with different people in a variety of areas within the operational team and GLL support services.
Builds good working relationships with all GLL colleagues, working both proactively and collaboratively.
Builds positive and progressive relationships with local authority partners as required.

Where you'll work

The Sands
Carlisle
CA1 1JQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ACCESS FURTHER EDUCATION LIMITED

Your training course

Event assistant (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Operational: Gather facts and collate information in response to a brief or request, like searching for the right location and venue for an event.
Operational: Respond to requests from the different functional teams and carry out a variety of daily and weekly tasks to assist in the planning and preparation of an event.
Operational: Provide assistance onsite at an event by registering delegates or by helping to assist the onsite team with a variety of tasks.
Operational: Manage your time effectively by understanding how to prioritise tasks according to their importance and urgency for the stakeholders of an event.
Operational: Use software packages to create word processing and spreadsheet documents.
Operational: Contribute to reports, event project plans and written presentations for clients
Operational: Use a range of event technology platforms and in-house bespoke software systems and databases.
Operational: Show careful attention to regulations and internal policies.
Professional: Listen, interpret, understand, vocalise and respond to clients’ needs.
Professional: Speak and write clearly in order to prepare written communications or provide instructions that are needed for a client, supplier or team member.
Professional: Build rapport and trust with the stakeholders of an event so that stakeholders can collaborate well throughout the planning and organisation processes.
Professional: Question effectively to ensure understanding of what is required from clients or colleagues.
Professional: Have the skills to maintain relationships with colleagues, suppliers or clients once they are built, and be able to repair them when they are damaged.
Professional: Work effectively within a group environment to prepare for, deliver and/or follow up after an event takes place.
Commercial: Assist in the preparation, management and reconciliation of event budgets by collecting information, checking data and making calculations.
Commercial: Show how commercial awareness has been applied through task and time management, specifically using efficient and effective measures to conclude a project in the most proficient way.

Your training plan

Training will be a combination of on and off-the-job training working alongside the venue's events department to deliver the venue's large programme of events, and also completing 6 hours per week (on average) of off the job training with our training provider.

Requirements

Desirable qualifications

GCSE in:

English (grade 4 or above)
Maths (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Team working
Creative
Patience
GCSE Maths
GCSE English

About this company

One of the leading entertainment, conference, sports and music venues in the North West, The Sands Centre offers a great variety of settings and quality facilities unrivalled in the region. From large-scale corporate events, live music and comedy tours, to traditional community events and thrilling live sport, The Sands Centre welcomes over 1 million visitors every year. We’re proud that The Sands plays a central role in community events in Carlisle and Cumbria. From regional sporting events and West End Musicals, to the highest quality tribute acts and the annual seasonal pantomime, we’re delighted to be a hub of activity and entertainment for the people of a unique, historic city and the region beyond. The Sands Centre is located on the banks of the River Eden, within easy reach of Carlisle city centre, with its many shops, pubs, restaurants and galleries, as well as its historic castle and cathedral.

http://thesandscentre.co.uk (opens in new tab)

After this apprenticeship

After completing an Event Assistant apprenticeship, you'll gain the hands-on experience and professional skills needed to plan, coordinate, and deliver successful events, setting you up for a career in the events industry.

Ask a question

The contact for this apprenticeship is: