Business Administration Apprenticeship

Summary

This role will be a part of our sales team and will involve answering incoming enquiries, processing orders (these come via our website, over the phone and by email), updating customers as to the status of their enquiry/order, co-ordinating tasks between internal teams and contributing to the success and high level of service from the sales team.

Wage

£20,800 a year

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday - Friday, 8.00am - 4.30pm (with 30 min unpaid lunch) or 8:30am - 5.00pm (with 30 min unpaid lunch).

40 hours a week

Start date

Tuesday 15 July 2025

Duration

1 year 9 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Process sales from the initial quotation through to aftersales support.
Answer incoming calls and deal with telephone enquiries.
Co-ordinate project tasks, liaising with internal colleagues to ensure design work is completed and that customer expectations are met from the initial enquiry through to the build.
Respond to customer quotation requests that come in via the website and or telephone, for all products and services.
Process website, email and telephone orders.
Pack, weigh, measure and book-in outgoing deliveries to include new products purchased by customers or their existing stock held at GH Display.
Monitor the main GH Display email account.
Greet and hold meetings with customers who come into our premises to view products or discuss their requirements.
Log enquiries and orders on the various IT systems ensuring that supplies are ordered and tracked when relevant.
Monitor the order production using the IT systems and ensure orders are processed and dispatched in-line with customer expectations.
Manage orders placed with suppliers to ensure materials are received in time to deliver customer orders.
Support colleagues to increase the sales turnover across all our current (and future) products and services including; exhibition stands, printed graphics, custom displays, office branding, furniture hire, exhibition equipment storage, exhibition transportation and installation, event branding and portable displays.
To sell our products to existing client database and lead generation by making proactive outbound telephone calls and emails (from Outlook or Mailchimp), and where relevant, face to face opportunities.
Developing a relationship with existing customers who may purchase relevant products or services from other suppliers. · Managing client’s expectations through the sales process and a high level of customer service.
Keeping up to date with new products and communicating them to customers.
To work with Marketing to identify email marketing and online promotional opportunities.
To communicate effectively with colleagues and customers.
Be willing to learn new software / equipment and attend training as and when required for the business.
To maintain a clean, tidy and safe working area.
To effectively manage your own time, priorities, and workload.
Conduct yourself and carry out any work for the business in line with GH Display policies and procedures.
General office support to the team and to complete any other tasks that are deemed as reasonable.
Help monitor, maintain and post on social media pages.

Where you'll work

BULLOCK ROAD
WASHINGLEY
PETERBOROUGH
PE7 3SJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

INSPIRE EDUCATION GROUP

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will need to attend Peterborough College either once or twice per month depending on how the tutoring classes fall as part of your apprenticeship training.

Requirements

Essential qualifications

GCSE in:

Maths & English (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Motivated
Professional

Other requirements

Please be aware that our office location has no public transport links close by, so we would recommend that applicants can drive and have access to a vehicle.

About this company

GH Display is a family run business with almost 50 years of trading. We design and manufacturer custom exhibition stands and displays, primarily for events, but sometimes as permanent displays. We have in-house large format print capacity also and offer sign printing and graphic services. We have a large two acre site in a rural location near Folksworth with over 30,000 ft² of workshops, print, offices and storage space. We also offer event storage to businesses. We are a B2B company and deal with all types of organisations and agencies

http://www.ghdisplay.co.uk (opens in new tab)

After this apprenticeship

Succesful completion of the apprenticeship could lead to the following types of role:

Project Manager, Account Manager or Sales Manager.

Ask a question

The contact for this apprenticeship is:

INSPIRE EDUCATION GROUP

Paul Winskill

paul.winskill@ieg.ac.uk

The reference code for this apprenticeship is VAC1000318303.

Apply now

Closes in 27 days (Friday 30 May 2025 at 11:59pm)

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