Customer Service Apprentice

Summary

You’ll join a friendly team acting as the first point of contact for all customers enquires with a strong focus on providing a fantastic service. The knowledge & skills you'll gain could lead to a range of career options in customer services and Housing management. £14,962.50 year 1 , increasing to £18,703.12 or Real Living Wage (age related).

Wage

£14,962.50 a year

Check minimum wage rates (opens in new tab)

£18,703.12 or the Real Living Wage according to age, in the second year of the Apprenticeship.

Training course

Housing and property management assistant (level 2)

Hours

Full-time, Monday - Friday, 37 hours per week, between the hours of 8.30am - 5.00pm. *the start date of the apprenticeship is flexible for the right candidate.

37 hours a week

Start date

Friday 1 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Answering incoming calls and learning to deal with a wide range of customer enquiries
Responding to emails, web chat and face to face enquiries in a professional manner
Using a Customer Record Management (CRM) system to record, appoint and monitor information to process all customer requests
Developing customer service knowledge and skills to ensure all customer enquiries are dealt with effectively, striving to resolve first time and in a timely manner, promoting a centre of excellence in Customer Service
Learning how to respond to the diverse needs of our customer base
Building relationships and working closely with internal teams and our external contacts to ensure a quality and seamless customer journey
Ensuring data is kept up to date, paying attention to detail and ensuring compliance with GDPR regulations

Where you'll work

CHESHIRE PEAKS
AND PLAINS HOUSING TRUST
THE ROPEWALKS
NEWTON STREET
SK11 6QJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE LEARNING FOUNDRY LIMITED

Your training course

Housing and property management assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.

Your training plan

A range of tutorial workshops alongside monthly 1 -1 visits from your dedicated Development Coach. Learners will be required to showcase a work related case study as part of the programme.

More training information

Content includes:

Assets, Repairs and Maintenance
Customer Service for Housing (inc Equality and Diversity)
Housing Provision and Housing Organisations
Professional Development in Housing

Requirements

Desirable qualifications

GCSE in:

English Language (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Team working
Non judgemental
A commitment to learning

About this company

We manage over 5000 homes across East Cheshire and the High Peak, working with customers and partners to provide safe homes and thriving communities. Become an apprentice with our Customer Services Team, and you’ll gain experience working in a full-time role for an organisation that makes a difference to people's lives.

https://www.peaksplains.org/about-us/work-for-us/ (opens in new tab)

Company benefits

Generous Pension Scheme Cycle to work Scheme 28 days holiday plus bank holidays Plus your birthday off A health cash plan Discounts and rewards A commitment to your growth and development

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

At the end of this apprenticeship, you’ll be a fully trained Level 2 Customer Advisor with a range of career options in customer services and Housing management ahead of you.

Ask a question

The contact for this apprenticeship is:

THE LEARNING FOUNDRY LIMITED

humanresources@peaksplains.org

The reference code for this apprenticeship is VAC1000318268.

Apply now

Closes in 27 days (Saturday 31 May 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please email your application (CV with covering letter explaining why you would like to be considered) to humanresources@peaksplains.org

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