Sales Office & Warehouse Operative Apprentice

Summary

Dual Sales Office and Warehouse Operative working for a Spanish pump manufacturing subsidiary based in Manningtree, Essex.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Trade supplier (level 2)

Hours

Monday – Thursday 9am-5pm with 1hr lunch Friday 9am-4pm with 1 hour lunch.

36 hours 30 minutes a week

Start date

Tuesday 3 June 2025

Duration

1 year 5 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Sales Office Administrator:
Responsible for order entry, customer support, and daily sales operations. Duties include processing orders, handling phone/email inquiries, checking stock availability, coordinating with Head Office, arranging shipments, and maintaining records. Strong communication and attention to detail are essential.
Warehouse Operative:
Handles daily warehouse logistics including picking/packing, goods receiving, stock control, and order dispatch. Supports warranty returns, UK-based product assembly, and general warehouse upkeep. Must be reliable, practical, and team-oriented.

Where you'll work

15-16 RIVERSIDE AVENUE WEST
LAWFORD
MANNINGTREE
CO11 1UN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

INTEC BUSINESS COLLEGES LIMITED

Your training course

Trade supplier (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates
Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified
specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.
specialist trade customer profile of the business: delivering customer service that exceeds customer expectations
specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner
trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services
trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
trade counter and telesales services: applying basic merchandising techniques used within the business.
trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation
trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.
key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.
key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.
key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles
technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.
legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time
legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.
personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team
personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.
personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.
personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.

Your training plan

Trade Supplier Level 2
End Point Assessment
Functional Skills Training (if necessary)
Work-Based Training
Monthly Assessor Visits/Sessions

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Team working
Reliable & Punctual
Friendly
Manual Handling

Other requirements

Valid UK passport to visit head office in Spain to view manufacturing processes and engineering department. Make sure your commute is manageable whilst also considering the wage on offer.

About this company

Since 1962, ESPA is recognized internationally for constant innovation, service, product quality and proximity to the customer. For us, the continuous improvement of domestic water pumping solutions is a fundamental value. For this reason, we have a value chain based on our human capital, corporate social responsibility and customer satisfaction, as well as a strategic definition based on product development and innovation and the constant incorporation of new series to respond to the challenges and present and future needs.

http://www.espa.com (opens in new tab)

After this apprenticeship

Prospects within company for progression within the engineering/manufacturing side of the business

Ask a question

The contact for this apprenticeship is:

INTEC BUSINESS COLLEGES LIMITED

Linsay Narborough

linsay.narborough@intecbusinesscolleges.co.uk

01788514276

The reference code for this apprenticeship is VAC1000318167.

Apply now

Closes in 30 days (Monday 2 June 2025 at 11:59pm)

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