IT Solutions Technician Apprentice (L3) – The National Composites Centre – BS16 7FS – £18k – 37hrs/w – Find an apprenticeship

Summary

As an apprentice Solutions Technician, your mission is pivotal within our IT department, ensuring the seamless delivery of IT services. Leveraging your technical expertise, you will troubleshoot and enhance various components while actively exploring new technologies to contribute to our continuous improvement under the guidance of the Team Leader.

Wage

£18,000 a year

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Training course

IT solutions technician (level 3)

Hours

Monday to Friday. Shifts tbc.

37 hours a week

Start date

Monday 4 August 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Key responsibilities:

Support IT Operations Engineers in maintaining complex off-the-shelf hardware and software solutions
Support Solutions Architects in the design of hardware and software solutions
Work with the Business Systems team on enhancements and developments to software solutions
Ensure the smooth execution of daily tasks, focusing on the installation and maintenance of IT infrastructure components for optimal system performance.
Contribute to the installation of diverse IT infrastructure elements, including networks, computers, servers, and software solutions, ensuring seamless functionality.
Troubleshoot, upgrade, and optimise existing infrastructures to improve overall performance and meet evolving requirements.
Provide technical assistance and support for queries and issues, the Team Leader when necessary.
Design, code, verify, test, document, amend and refactor simple programs/scripts applying agreed standards, tools and basic security practices to achieve a well-engineered result.
Create and document designs for simple software applications or components.
Apply agreed modelling techniques, standards, patterns and tools.
Contribute to the design of components of larger software systems, ensuring alignment with overall design requirements, including security. Reviews own work

Essential skills, characteristics and experience

Excellent communication skills, both written and verbal
Strong interpersonal skills
Critical eye for detail and demonstrates high standards of working.
Actively keeps informed of new developments and technologies within the IT arena
IT literate – familiarity with computer hardware, networks and software.
Time Management and Self-Driven Initiative; able to demonstrate strong self-management skills and a proactive, self-driven approach to optimise time efficiently
Problem solving skills: Showcase a proactive mindset for problem-solving by actively identifying and implementing solutions to enhance overall effectiveness
Five GCSE 9-4 grades or equivalent (including English and Maths) or numeracy and literacy Key Skills/Functional Skills at level two

Some experience or knowledge of the following would be advantageous:

Microsoft Windows
Linux
Networking Principles
Programming language (e.g. Python, Java, C#, etc.)

Where you’ll work

National Composite Centre Bristol & Bath Science Park
Feynman Way
Emersons Green
Bristol
BS16 7FS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TECHNICAL PROFESSIONALS LIMITED

Your training course

IT solutions technician (level 3)

Equal to A level

Course contents

Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.

Your training plan

Expected duration: 16 months
Apprenticeship level: Level 3 (Advanced)

Programme: L3 IT Solutions Technician

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the IT Solutions Technician standard.

The training covers the following core occupational duties:

https://www.instituteforapprenticeships.org/apprenticeship-standards/st0505-v1-1

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Time management

Other requirements

Requirements It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships. Eligibility You must meet the following eligibility criteria to apply for the role: • Have been a UK/EEA resident for the last 3 years • Hold valid residency status • Have the right to work in the UK

About this company

The National Composites Centre (NCC) is an independent, open-access technology centre delivering world-class research and development of composites. As part of the UK’s Catapult Network, we offer our partners access to the latest technology, provide technical expertise and the business support they need to overcome barriers to innovation and accelerate their growth.

https://www.nccuk.com/ (opens in new tab)

After this apprenticeship

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified IT Solutions Technician

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