Letting Advisor (Business Admin) Apprentice

Summary

As a Lettings Advisor Apprentice, you will support our lettings team in administrative tasks. You will be involved in managing our customers through the lettings process, ensuring a smooth and efficient process for Bromford and customers. This is a fantastic opportunity to start your career in the housing sector and gain valuable experience.

Wage

£19,757.56 a year

Check minimum wage rates (opens in new tab)

Planned salary increase in year 2

Training course

Housing and property management assistant (level 2)

Hours

Monday - Friday, 9.00am - 5.00pm

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Support with lettings-related administrative tasks, including the preparation and management of tenancy agreements and other related paperwork
Assist with arranging property viewings and provide information to prospective customers
Maintain accurate information and records
Collaborate with team members to ensure a seamless lettings process
Handle queries in a high-pressure, fast-paced environment

Where you’ll work

Shannon Way
Ashchurch
Tewkesbury
GL20 8ND

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LEARNING CURVE GROUP LIMITED

Your training course

Housing and property management assistant (level 2)

Equal to GCSE

Course contents

Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.

Your training plan

Housing and Property Management Assistant Level 2 Apprenticeship Standard

Requirements

Desirable qualifications

GCSE in:

English (grade GCSE - grades 9, 8, 7, 6, 5, 4)
Maths (grade GCSE - grades 9, 8, 7, 6, 5, 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Creative

Other requirements

What We're Looking For: Enthusiasm for learning and a keen interest in the housing sector A team player who can demonstrate a positive attitude Detail-oriented and methodical under pressure Flexibility to meet team and customer needs Honesty with strong confidentiality skills No prior experience necessary; full training will be provided

About this company

We are a housing association – one of the biggest in the country, with almost 48,000 homes spread across central and south west England. We believe in providing warm, safe and secure homes. But ultimately, we’re a people business. Not only do we care about the 110,000 people who live in our homes, we want them to thrive.

https://www.bromford.co.uk/ (opens in new tab)

Company benefits

Flexible Benefits include - Gym membership, Private medical cover, Pension plan, Travel insurance, Cycle to work and many more

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Opportunity to progress within this leading company and develop and long-term career in the social housing sector and become an experience letting advisor or progress into different role with social housing

Ask a question

The contact for this apprenticeship is:

Bromford Housing Group Ltd

Ricky Combo

ricky.combo@bromford.co.uk

The reference code for this apprenticeship is VAC1000318162.

Apply now

Closes in 23 days (Sunday 25 May 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Apply via Bromford Website

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