Apprentice Business and Customer Sales and Service Administrator

SOUTHGATE LIGHTING LTD

BRADFORD (BD11 1JY)

Closes in 14 days (Sunday 18 May 2025 at 11:59pm)

Posted on 1 May 2025

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Summary

This exciting position has become available and as part of your role you will be required to assist with daily duties around the office while reporting to the estimating/sales team.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

The wage will be regularly reviewed and may increase during the apprenticeship subject to work and apprenticeship targets being achieved, ongoing.

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday Working Hours: 08:30 am to 17:00pm (Monday to Thursday). 08:30 am to 16:30pm (Friday).

37 hours 30 minutes a week

Start date

Monday 7 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The role will include various administration duties within the sales department with the aim to develop and have more responsibility during your apprenticeship.

The role requires a candidate with good IT skills as well as good communication and customer service skills.

Key responsibilities:

  • Using "Mondays" software to update Sales leads
  • Making external appointments for sales reps
  • Quantifying electrical drawings
  • Assisting other departments with general administration and data input
  • To undertake filing, faxing, record keeping, photocopying and distribution of relevant documents
  • Answer the telephone confidently and be able to communicate in a polite and professional manner when taking helpdesk and general enquires
  • Log all calls/job schedules with a high level of accuracy from customers and contractors
  • Make telephone calls and be able to confidently communicate to customers, contractors and staff in a professional manner
  • Check progress, completion of job and that all parties are satisfied
  • Speak clearly and in a polite/friendly manner
  • Dealing with sales and customer service queries via the telephone and e-mail
  • Dealing with e-mailed and faxed orders
  • Checking inputted orders with a high level of accuracy
  • Assisting all members of the team as and when required
  • Dealing with requests for information
  • Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality 

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows: 

  • Attend and be punctual for all induction sessions, lessons and work-based training/support sessions
  • Complete all required assignments by the required timeline
  • Build up your portfolio of evidence on-going during your apprenticeship programme
  • Access support from your tutor/assessor and manager when required

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

Where you'll work

SOUTHGATE HOUSE
MOORLAND ROAD
DRIGHLINGTON
BRADFORD
BD11 1JY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

KIRKLEES COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

Overview of Customer Service Apprenticeship Standard

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:

Knowledge

  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibility
  • Customer experience
  • Product and service knowledge

Skills

  • Interpersonal skills
  • Communication
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge

Behaviours / Attitude

  • Developing self
  • Being open to feedback
  • Team working
  • Equality – treating all customers as individuals
  • Presentation – dress code, professional language
  • “Right first time”

Functional Skills: Level 2 in maths and English is required to be completed if GCSEs have not been attained.

You will be required to attend Kirklees College in Huddersfield on a Wednesday.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Team working
  • Initiative
  • Excellent timekeeping
  • Excellent attendance
  • Ability to use Microsoft

Other requirements

The first stage after your initial application will be to attend an interview via teams with a member of the team at Kirklees College. It is mandatory to contact us to arrange to discuss your application. Candidates may be asked to complete an assessment as part of the interview process. Information will be in your interview letter. For any further information on this vacancy please contact the Apprenticeship Recruitment Team at Kirklees college on apprenticeships@kirkleescollege.ac.uk or Tel: 01484 437054 or 07788390025. There is no need to contact the employer at this stage, the college is more than happy to help you with any queries you may have. This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment.

About this company

Operating from our purpose built 5000 square metre factory in Drighlington ideally situated in the centre of the country. Specialising in the manufacture of a comprehensive range of Industrial and Commercial products enhanced with professional lighting control systems.

After this apprenticeship

  • Great prospects for progression to a permanent role for the right candidate, and further progression through future training

Ask a question

The contact for this apprenticeship is:

KIRKLEES COLLEGE

Nichola Barnes

nbarnes@kirkleescollege.ac.uk

07788390025

The reference code for this apprenticeship is VAC1000318139.

Apply now

Closes in 14 days (Sunday 18 May 2025 at 11:59pm)

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