Apprentice Tenancy Sustainment Officer

Summary

An exciting Apprentice opportunity has arisen to work with our Tenancy Enforcement, Sustainment and Fraud Team (TEST). This team is responsible for the enforcement of Sheffield City Council’s tenancy conditions when breaches of tenancy occur, but the team also support vulnerable tenants, leading on safeguarding for the service.

Wage

£19,180.80 a year

Check minimum wage rates (opens in new tab)

£10.80 per hour for the first year, the second year will depend on the age of the apprentice, with apprentices under 18 still earning £10.80 and those over 18 earning £12.21.

Training course

Housing and property management (level 3)

Hours

Monday - Friday. 37 Hours a week. Shifts to be confirmed.

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Accurate collation and analysis of a variety of data to provide performance reports and to inform policy decision and interventions - including quality monitoring across the service.
Accessing and analysing information held on computer systems, customer satisfaction surveys and case files.
Maintain links with service partners and local communities to ensure that quantitative and qualitative data are shared and used to inform plans and strategies.
Provide practical guidance and support in the development of strategies and delivery plans, including reviewing existing policy context, providing evidence and policy options appraisals and engaging with stakeholders.
Assisting with policy/procedure, system development and training for ASB and Tenancy Management functions.
Input, maintain, locate and retrieve sensitive data using computerised and manual systems.
Accurate collation of information of a sensitive nature in relation to safeguarding meetings.
Produce quality documents using a range of IT applications.
Maintain and update administrative records accurately and produce information as required, including update of customer codes on computer systems.
Ensure all relevant policies and procedures are followed for the storage and transmission of sensitive data.

More tasks on the Sheffield City Council website.

Where you’ll work

Town Hall
Pinstone Street
Sheffield
South Yorkshire
S1 2HH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SHEFFIELD CITY COUNCIL

Your training course

Housing and property management (level 3)

Equal to A level

Course contents

Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
Problem Solving: Use a problem solving and flexible approach in their day to day duties.
Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Your training plan

You will be working towards a Level 3 Housing standard.
College will be once a week.

Requirements

Desirable qualifications

GCSE in:

Maths & English (grade 4/C equivalent or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Sheffield City Council is the local authority for the City of Sheffield, a metropolitan borough with city status in South Yorkshire, England. The council consists of 84 councillors, elected to represent 28 wards, each with three councillors. It is currently under no overall control, with Labour, the Liberal Democrats and the Green Party each holding chair positions in a proportionate number of committees

https://www.sheffield.gov.uk/ (opens in new tab)

After this apprenticeship

Opportunity to move into a full time role upon completion of apprenticeship.

Ask a question

The contact for this apprenticeship is:

SHEFFIELD CITY COUNCIL

SCC Apprenticeships

sccapprenticeships@sheffield.gov.uk

The reference code for this apprenticeship is VAC1000318044.

Apply now

Closes on Monday 2 June 2025

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After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Apply via the Sheffield City Council website. Use the attached applicant guidance and job description person specification to submit a high quality application.

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